Sales Operations Specialist (Maternity leave cover)

Position Summary

The Sales Operations team collaborates with all product divisions within Samsung Semiconductor Europe to drive business success and deliver best-in-class operational excellence to both our internal and external customers.

As a Sales Operations Specialist in our team, you will play a key role in driving customer satisfaction and fueling growth across the EMEA organization. This is an exciting opportunity to thrive and make an impact within a vibrant, diverse, and multicultural environment.

Please note that this is a fixed term contract for 14 months (maternity leave cover).

Role and Responsibilities

Provide internal and external support for our products for a defined customer base

Enter customer orders in accordance with Sales / HQ directions and company guidelines

SCM coordination and collaboration with other internal teams to ensure smooth flow of product to the customers

Arrange deliveries in conjunction with HQ, Warehouses and Logistics Service Providers

Provide real-time updates to customers regarding delivery status

Ensure accurate invoicing according to company guidelines and KPI targets

Monitor account status in conjunction with Credit Control to avoid overdue invoices and maximize company KPI achievement

Manage samples, recalls and returns for the above-mentioned products as required

Support other team members during absence and/or as needed, including at month end

Skills and Qualifications

University degree in the commercial fields, or equivalent commercial education and experience

2+ years of relevant experience within a Customer Service / Supply Chain fast-paced B2B environment of a multinational company

Automotive experience it's a plus

Availability to work on a fix term contract role - 2 years

Experience within the Semiconductor/Electronics industry advantageous

Customer service-oriented approach/mindset

Fluent in English (additional languages advantageous)

Strong communication skills

Excellent numerical and analytical skills with high level of accuracy and attention to detail

Ability to organize, prioritize and multi-task under minimum supervision

Proactive team player with ability to work in a multi-cultural environment

Strong knowledge of MS-Office, especially Excel

SAP knowledge highly favored

What we offer

Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:

Compensation: attractive salary and performance bonus

Free breakfasts and subsidized lunches in our Munich office

Flexible working hours/ telecommuting opportunity

Health & wellbeing: wellness program, e.g. gym subscription

Quarterly team events and various team activities 

About Us

SAMSUNG Semiconductor Europe, a wholly owned subsidiary of SAMSUNG Electronics Co. Ltd., has it’s headquarter in Munich, Germany and operates offices all over Europe, Middle East & Africa (EMEA). The European headquarter is handling the marketing and sales activities of Samsung Electronics' component business units including Memory, System LSI, Foundry, LED and Display in EMEA for various applications including servers, data centers, mobile, industrial / automotive.

 

Equal Opportunity Employment Policy

Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin or political affiliation. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

Dear Applicant,

Compliance is one of our top priorities. Therefore, please note that you must not disclose any trade secrets or any other confidential information, which you are aware of from your current or previous employers, during the application procedure. Thank you for your understanding and compliance!

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