Client Service Manager

Managing the flow of information and communication between Aircraft Owners and Operations, Finance, Airworthiness and Charter Sales teams

Working with the Operations team to ensure client flight itineraries and related requests are carried out accurately and in a timely manner

Working with the Airworthiness department regarding planning and coordination of aircraft maintenance, whilst managing client expectations

Working with clients and associated teams regarding feasibility of flight schedules

Meeting and greeting passengers on departure and arrival

Close collaboration with Cabin Crew to ensure accurate client profiling and delivery of the highest levels of inflight service

Coordination of comprehensive monthly reporting to clients and their finance teams including participating in financial reconciliation process, ensuring compliance with contractual parameters

Maintaining an effective flight watch in conjunction with Operations, pre-emptively identifying issues and acting accordingly to minimise impact

Provide excellent customer service to both internal and external Voluxis customers

Building relationships with Voluxis clients and suppliers alike

Business-level proficiency (B2 CEFR or Equivalent) in English and written and spoken Arabic is essential.

4-5 years of previous experience in the private aviation industry, preferably Client and aircraft management, private jet charter or Operations.

Familiarity/working knowledge of all aspects of aircraft management.

Account management experience relating to private aviation clients and other UHNWI/VVIPs

Ability to work well within a specialist team

Excellent communicator

Highly organised - able to handle multiple, and on occasion, conflicting priorities

Competitive salary

Holiday entitlement which increases with length of service

Career development opportunities

Private healthcare & pension

Employment Visa (as required)