Security Supervisor

The main responsibilities and tasks of this position are as listed below, but not limited to these:

Report for duty as per schedule in roster and be in attendance for the daily 15 minutes pre and post shift briefing

Don essential company issued equipment such as Mobitalk, Bluetooth device, torchlight and pocket mask during duty

Be in-charge of the Hotel Security Control Room as well as for the day to day operations

Ensure all official security documents are handled accurately in accordance to SOP

Manage access points as assigned to ensure all entries are authorized

Maintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check in

Manage the Visitor Management System for visitors, contractors, and vendors

Manage the Casual labor system for casual labors and part-timers

Monitor CCTV coverage within the hotel property and highlight any issues observed

Perform static lobby / convention Centre coverage and duty

Perform roving security and safety clocking patrol within and around the hotel premises

Perform patrol on guest floors and the heart of house

Perform enforcement tasks as assigned and be at deployment as per deployment schedule

Ensure security system are in working order, and if not, to highlight to Assistant Security Manager and collaborate to raise maintenance reports

Coordinate Night Transport for colleagues

Respond to all security, safety and medical emergencies as soon as possible where assistance is required

Be part of the Hotel Emergency Action Team (HEAT Team) / Company Emergency Response Team (CERT Team) to respond to emergencies

Conduct inventory checks of keys and passes

Handle Loss & Found findings, reports and inquiries

Provide lift control and VIP

Perform First Aid/CPR/AED if required

Respond to and resolve safe box issues without delay

Respond to and resolve door lock issues without delay

Conduct crowd control and ushering duties

Gather and document information and facts upon responding to security, safety and medical emergencies

Perform any other tasks as assigned by the management of the hotel

Manage and address all alarms on the Fire & Life Saving System (FPLS) as per SOP

Manage and address all alarms on the duress and emergency systems

In-depth knowledge of CCTV system for preliminary investigation and training purposes

Minimum GCE ‘N’ level

At least 4 years relevant experience in hotels or private security law enforcement at a supervisory level

Minimum Officer Certification required by local authorities for Senior / Security Supervisor

Company Emergency Response Team (CERT) Certificate

Possess occupational CPR and AED

Basic Fire Fighting

First Aid Management

Knowledge in Fire Prevention & Protection of Building

Conversant with the various systems in Hotel Security Room

Art of self-defences, report writing, verbal and written skills, investigation and interrogation aptitude