Manager, Vendor Health and Engagement

This role requires a data-driven, strategic, and hands-on individual who can work across product, operations, and market teams to build scalable solutions that improve vendor engagement, efficiency, and growth. If you thrive in a fast-paced, high-growth environment and have a passion for solving complex challenges with structured execution, this is the role for you! 

What's on your plate?

• Drive the end-to-end vendor operations strategy, ensuring alignment with business goals and market needs.

• Partner closely with local and regional commercial teams to optimize vendor health, efficiency, and overall satisfaction.

• Collaborate with local markets to understand local nuances and tailor performance strategies to optimize vendor onboarding, retention, and engagement strategies, to ensure seamless vendor experience

• Analyze key performance metrics to identify underperforming vendors, develop rehabilitation plans, and implement structured solutions.

• Work with front-end and back-end product teams to ensure a balance between ad revenue, vendor experience, and operational efficiency.

• 3-5 years of experience in consulting or strategy-related roles, vendor operations/onboarding, performance management, or program management, preferably in food delivery, e-commerce, FMCG, or technology.

• Demonstrated ability to operate independently with strong strategic thinking and structured problem-solving skills to break down complex problems and design scalable solution

• Proven expertise in vendor performance management, including scaling operations, driving efficiency, and improving marketplace dynamics.

• Highly analytical mindset – Ability to interpret complex data, generate actionable insights, and make data-driven decisions.

• Exceptional stakeholder management & cross-functional leadership skills, with the ability to influence product, operations, and market teams.