Service Sales Specialist

We are seeking a proactive, customer-focused Sales Specialist to manage maintenance customers through phone-based engagement, ensuring their needs are addressed promptly and professionally. This role also plays a key part in supporting our sales teams by generating and qualifying leads, driving business growth, and delivering an excellent customer experience.

Key Responsibilities:

Drive outbound and inbound telesales activities with core customers

Convert maintenance contracts, renegotiate renewals, and promote digital services and repair campaigns

Build strong customer relationships and proactively generate leads for the wider sales team

Prevent cancellations and manage expiring or suspended contracts

Handle customer queries and complaints in close coordination with internal teams

Support collections in partnership with Finance

Qualify leads and schedule site visits for field sales teams

Capture market and competitor insights

Maintain accurate CRM data and monitor customer satisfaction levels

Coordinate with technicians and supervisors on technical matters and commercial opportunities.

Are you the one?

Bachelor’s degree in a relevant field

Minimum of two years of inside sales experience, with a strong understanding of contractual and financial terms

Proven ability to analyze customer needs and identify business opportunities

Excellent communication, presentation, and negotiation skills in English (Arabic is an advantage)

Candidates with prior experience in the UAE market will be preferred.

At KONE, our culture plays a key role in how we work and succeed. To learn more about who we are, we encourage you to explore our Culture Compass, which highlights our values of Courage, Care, Customer focus, and Collaboration, guided by our core principles of Safety, Quality, and Sustainability: Culture - KONE Corporation

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/