Collections Officer

We are looking for a highly analytical and data-driven individual to join our Credit Services team in Singapore. This role combines collections operations with data analysis, portfolio management, performance monitoring, and customer engagement strategies.

You will use data insights to optimize collection outcomes, identify trends, evaluate customer behavior, and support recovery strategies while ensuring operational excellence and regulatory compliance.

What you'll be doing

• You will be responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions

• To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers

• You will be required to do negotiation strategies to ensure successful recovery of overdue outstanding

• You will analyze and evaluate errant cases to recommend and initiate appropriate course of action

• Update the collection system immediately on all collection activities undertaken for cases assigned

• Any other duties as may be assigned by company's management from time to time

• This job will be reporting to the collection manager in Experian.

• This job is hub based and employees are required to be on site in Aperia Tower Kallang Avenue.

What you'll need to bring to the team

• A passion for driving corporate activities to achieve collection management targets

• The ability to consistently deliver great results

• The ability to build strong and productive relationships, internally and externally

• The ability to communicate effectively in English

• Strong organizational and time management skills, attention to detail and ability to work independently

More about you

• Experience in collections/accounts receivables, contact center and customer service role

• Fresh graduates are welcome to apply

• Highly motivated with good negotiation and communication skills

• Degree or diploma in Business, Finance, Analytics, Statistics, Data Management, or related disciplines.

• Fresh graduates with strong analytical capabilities are welcome to apply.

• Experience in reporting, dashboard creation, performance analysis, or operations analytics is advantageous.

• Comfortable working with large datasets and performance metrics.

Why this role is critical to us

This role plays a key part in transforming collection operations through data-driven decision-making. By combining analytical insights with operational execution, you will help optimize recovery performance, improve customer engagement strategies, and support the business in achieving its collection management objectives.

Location: Aperia Tower, Kallang Avenue, Singapore (Hub-Based, Onsite)

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Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here