Duty Manager

• Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.

• Register and process check in for all arrivals.

• Update and check guest information into the computer after a complete check in.

• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.

• Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.

• Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.

• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.

• Handle issuance of guest room key cards and ensure effective control for guest security.

• Check and convey message to Guests.

• Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.

• To check the paymaster and feed back FOM.

• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.

• Check Hotel situation, occupancy, functions, groups, MIPs/VIPs.

• File daily reception report and documents systematically

• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.

• Review and update Logbook

• Check equipments

• Be Smart, well groomed and maintain a friendly and cheerful disposition all the times

• Oversee the day to day operations

• Report regularly on happening to Asst. FO/FOM

• Monitor Employees performance/ Coaching

• Fire Procedure

• First Aid Procedures

• Handle guest complaints and take action

• Implement and coordinate the Front Office OSM

• Perform as per Standards and in line with the Rixos the palm procedures.

• Proper grooming at all times

• Attend training classes as per schedule

• Show fullest cooperation and respect within the team and other departments

• Is aware of the daily activities and has product knowledge of all the hotel facilities

• University Degree in Hotel Management

• Minimum 3 years in a similar role.

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide

• Learning programs through our Academies

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21