Integration and Field Support Engineer (IFSE)

Job Description:

Are you passionate by the IT world and interested in working in a diverse and international environment? Then join us into our growing Agnet Mission Critical (MCX) business. 

We are looking for an Integration and Field Support Engineer (IFSE) to join our team in Singapore. You will support Trials/Proof of Concepts (PoC), project implementation and maintenance phases of our regional business, through design, integration, upgrade and troubleshooting activities. 

Airbus Public Safety and Security (PSS), business line of Airbus Defence & Space, delivers end-to-end applicative solutions for Public Safety and Business critical segments, by leveraging more than 40 years of experience in offering end-to-end communication solutions, services and consultancy. Field-proven by three million users across 80 countries worldwide, our solutions connect professional users across 300+ global networks. 

PSS is transforming and evolving and we need talented people who can make a real difference on the way we design, deliver and support IT and applicative solutions to our customers.

Your overall mission:

The Integration and Field Support Engineer (IFSE) activity is structured over three areas:

Ensuring the proper integration of the Agnet solution in the customer environment during the deployment phase of customer projects. The IFSE is involved from design to commissioning

Performing maintenance and upgrade of deployed Agnet systems. The IFSE processes the customer reported technical queries and incidents (Incident Management). Investigation of the incidents is done following the defined support procedures. The IFSE also informs the customers and authorized contact persons of the processing status. He/ she is responsible for ensuring that the contractually agreed service levels are met. He/ she initiates Problem Management and provides necessary indications in the case of reproducible system errors

Playing a key role in ensuring that Trials/PoCs are successful, in an innovative environment where specific solutions may be developed and/or deployed

This is a truly international position where you get to work closely with colleagues in France and in Finland as well as our customers who are located in APAC. 

Your detailed mission:

Understand the IT and applicative environment in which Agnet will be integrated

Design, implement, integrate and commission the Airbus MCX solution for Trials/PoCs and commercial projects in the customer environment (4G/5G network including Policy and Charging Rules Function (PCRF) for Quality of Service (QoS) management, Control Room…)

Support Trials/PoCs specific integration and testing activities

Configure the IT infrastructure (Network Address Translation (NAT) for Agnet Servers, Firewall, Dynamic Host Configuration Protocol (DHCP) Server, Session Traversal Utilities for NAT (STUN) server, external Domain Name System (DNS) server…) when relevant, especially for Trials/PoCs

Perform maintenance activities including troubleshooting. The IFSE is raising cases to Level 3 when needed and therefore is coordinating with our expert center

Plan and perform upgrades 

Report within customer meetings, being owner of the cases. 

Contribute to and learn from international team support (methodology, training, lessons learned, common tools)

Support pre-sales activities

Other duties reasonably determined from time to time by the Company

Qualification and Professional Skills

Bachelor's or Master’s degree in IT or Telecommunication, or related

Proven software deployment and integration experience (at least 3-5 years) in complex IT environments

Hands-on experience with Enterprise Linux distributions (administration and shell environments), Infrastructure as Code/configuration management tools (Terraform, Ansible, Packer), virtualization techniques, hypervisor environments, microservices and containerization (Kubernetes and Docker) 

Knowledge of 4G/5G systems, including TCP/IP, routing, switching

Awareness of security threats and corresponding security know-how

Fluent spoken and written English

Personal and Interpersonal Skills

Strong customer focus 

Communication skills to address needs and propose solutions towards customers and internal stakeholders

Creative mindset and strong skills in fixing issues

Analytical by nature, highly organized and able to effectively prioritize tasks

Ability and willingness to work as a team player in a highly collaborative and fast-evolving international environment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Singapore Private Limited

Employment Type: Permanent

Experience Level: Professional

Job Family: Chief Engineering & Architecture <JF-EN-EA>

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.