Waiter/Waitress (Arabic Speaking)

Scope and Objectives 

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables and Responsibilities

• Ensure correct grooming standards are followed at all times

• Exceed guest satisfaction by knowing preferences and update profiles

• Maintain detailed knowledge of the restaurant menu & daily specials at all times

• To be familiar with the beverage service including glasses used and appropriates garnishes

• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis

• Anticipate and service of guests' requirements at all times

• Following up daily financial targets of area/division

• Use opening and closing checklist to ensure smooth opening and closing of the venue

• Ensure service stations are constantly cleared and re-stocked during service

• Serve and clear food and beverage items in an unobtrusive and professional manner

• Present menus in a proactive manner

• To feel empowered and accountable within the work place

• Keep manager on duty updated of any guest feedback so they can update the Glitch Report

• Maintains the HACCP & FIFO standards as required by the regional governing body

• Follow Hotel Evacuation Policy in case of an Emergency

• Attend all necessary briefings and training sessions as instructed by the Manager

• Handle financial procedures according to guidelines set by the finance department

• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs

• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel

• All issues and negative guest feedbacks needs to be properly reported on glitch system

• Follow care program at all times, and report issues through the system to maintenance

Personal Attributes

• Motivator & role model

• Positive attitude and well spoken

• Result driven

• Displays initiative

• Commitment to professional values

• Team creator

• Customer / people oriented

• Creative / open-minded

• English & Arabic Speaker preferably.

• Remote Location - Turaif, Saudi Arabia.