Rooms Coordinator

Personally greeting all internal/external customers, offering support and fielding enquiries.

Answer a wide variety of enquiries from heartists, vendors, etc., both in person, over the telephone and via e-mail, responding with the appropriate correspondence.

Manage all office administration responsibilities, including incoming and outgoing mail, faxes and filing, ensuring a smooth paper flow and maintaining the order and cleanliness of the office.

Completion of all letters and correspondence as requested.

Administering the purchase process, maintaining an accurate inventory of all supplies and equipment within the department.

Maintain confidential filling system as required for correspondence, policies, standards, regulations and various applications.

Keeping the internal communication boards current, organized and exciting.

Use internal and external systems to record relevant data and ensure information is up to date.

Assisting department head in completing special projects as required.

To be able to deal with advance reservations, taking bookings and special requirements, where necessary.

To operate a proper handover system between each shift.

To ensure each guest receive a warm and welcoming reception as soon as they arrive.

To be aware of and fully support all Fairmont Policies & Procedures.

Carry out any other administrative support duties and responsibilities as assigned

Previous administration experience required.

Previous property management system experience an asset.

Must be computer literate in Microsoft Window applications.

Must be able to type 25 words per minute.

Must possess strong verbal and written skills.

Strong interpersonal and problem solving abilities.

Highly responsible & reliable.

Ability to work well under pressure in a fast paced environment.

Ability to work cohesively as part of a team.

Ability to focus attention on guest needs, remaining calm and courteous at all times.