Director of Rooms

What you’ll do…

• To take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded.

• To ensure that all hotel standard operating procedures are trained and adhered to.

• To own the rooms P&L contributing to annual budget planning and ensuring expenses are kept in line.

• To own all quality evaluation processes and strive to improve all qualitative metrics.

• To take ownership of problem solving and ensure guest satisfaction levels are the highest possible.

• To pro-actively identify opportunities to improve and enhance processes and procedures across housekeeping, maintenance, and front office.

• Responsible for the accurate completion of all people documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.

• To coach and develop the team, ensuring that they are well motivated and informed.

• To set stretching yet realistic objectives for the team, monitoring these and providing regular feedback.

• To be ultimately accountable for delivering projects that involve housekeeping, maintenance and front office teams.

• To pro-actively project manage any changes in policies and procedures for housekeeping, maintenance and front office.

• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.

• To ensure all health and safety procedures and policies are adhered to at all times.

• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.

• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.

• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.

• You’re not precious. We leave our egos at the door and help get things done.

• You’re up for doing things differently and trying (almost) everything once.

• If we got stuck in a lift together, we’d have a good time and share a few laughs.

• You want to be part of a team that works hard, supports each other, and has fun along the way.

• You are an experienced, commercially savvy operator and have prior experience in a similar role.

• You are comfortable with the strategic as well as day to day detail.

• You have a high level of verbal and written communication skills, and computer skills.

• You have experience of Micros Fidelio Opera, and KnowCross.

• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.

What's in it for you...

• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.

• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.

• The chance to challenge the norm and work in an environment that is both creative and rewarding.

• A competitive package and plenty of opportunity for development.

• Food on us during your shift.

• Enjoy a free night at The Hoxton and a meal for two when you first start with us.

• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.

• Time off to volunteer with one of our partner charities.

• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!

• The chance to challenge the norm and work in an environment that is both creative and rewarding.

• Excellent discounts across The Hoxton and the global Ennismore family.