Supervisor Distribution Center

Manages the daily operation of a store, including accounting/budgeting, hiring, discipline and scheduling of employees, inventory stocking, promotion of sales and maintaining the appearance of the store | Typically implements merchandising, financial management, sales staff supervision and overall management at the store level under direction of region store management | Provides direction to store co-management and department management | Ensures execution of all organization policies at the store level to achieve projected store sales and profit objectives | Advises and directs department management in solving operating problems and improving department performance and conditions.

●   Lead and manage a team of 15-20 grocery store supervisors across a geographical area.

Supervise performance of in-store grocery order fulfillment process - pick, pack and handover to riders.

Ensure strict adherence to food handling and packing SOPs.

Ensure best-in-class operational metrics - order preparation time, picker utilization, item replacement compliance, and item out of stock etc. while ensuring customer experience is not compromised.

Develop store specific processes/workflows where required to ensure efficient store operations.

Handle real-time coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints, if any.

Work closely with 3PLs - picker recruitment, training, and performance management.

Manage rostering of pickers and store supervisors to ensure shift coverage and efficient operations.

Manage performance, coach, and train store supervisors.

5-7 years previous job experience in order fulfillment and management of pickers.

2-3 years' experience of order fulfillment operations in grocery stores.

Data driven decision making- Is comfortable with Excel/Google sheet and dashboards.

Basic food handling experience.

Has managed a large team of pickers before.

Well organized, able to multitask, and work in a fast-paced environment.

Open minded; continually seeks to find new and creative ways to accomplish tasks.

Excellent verbal and written communication skills.

Strong interpersonal and relationship building skills.

Excellent decision-making abilities.

Effective issue resolution skills.

Passion, enthusiasm, reliability and drive results in present capacity.