Satair - Order Fulfillment Specialist

Job Description:

This job is based in Satair, if you want to know more about our business, please click here to find out more.

Job Objectives:

Serve as the primary link between customers and Satair to drive the end-to-end management of Integrated Material Services (IMS) orders.

Ensure on-time parts availability

Ensure a high level of customer satisfaction

Execute all aspects of IMS order handling with energy and enthusiasm

Job Responsibilities:

Provide high quality customer service towards IMS customers

Understand customer requirements and transform into fulfilment actions

Act as the primary interface between the customer and the internal organisation for all aspects of the order management process

Monitor open customer orders, proactively drive the internal organisation and manage customer expectation with regards to delivery dates

Seek alternative and innovative solutions to ensure on-time delivery of customer orders

Inform relevant stakeholders proactively on order status, especially for delays or critical parts

Coordinate clarification of technical and commercial queries utilising Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments. 

Hand over relevant tasks and related information to the 24/7 backup organisation.

Other duties reasonably determined from time to time by the Company

Provide timely, high quality responses to customer and internal requests

Monitor key performance indicators (KPIs) related to material order activity 

Assist the Solutions Delivery Manager to coordinate and prepare reports on operational topics and participate in customer meetings as required

Participate actively as part of the IMS local team to fulfil overall targets

Work together with the Planning Specialists to support high quality data is injected into the material planning process

Job Requirements:

Degree in Business, Supply Chain, Logistics,  Aerospace or have relevant working experience

Minimum 3 years working experience

Understanding aviation business specifically in the area of spares supply chain management

Technical and process oriented background with the ability to understand and interpret technical documentation

Ability to understand your customer to develop and propose creative solutions

Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues

Strong knowledge of data analysing applications such as databases and Microsoft Excel

Working knowledge of SAP R/3 would be advantageous

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Satair Pte Ltd

Contract Type: Permanent

Experience Level: Professional

Job Family: Material Support & services <JF-CS-MS>

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