Technical Service Engineer

Responsibilities:

• Act as the technical interface for the company’s energy storage products, providing professional technical support to distributors, installers, and service partners throughout project delivery and after-sales processes
• Responsible for onsite installation guidance, commissioning, testing, and troubleshooting of energy storage systems, with the ability to quickly identify and resolve system issues
• Support technical analysis for residential and C&I ESS projects, including communication, EMS, inverter, and battery system related issues
• Handle customer complaints and technical escalation cases, coordinate internal resources, and drive issue resolution to improve customer satisfaction
• Maintain close communication with R&D and product teams, provide feedback on onsite issues and product improvement suggestions, and support continuous product optimization
• Collect and organize onsite operational data, service reports, and technical documentation to ensure accurate and complete service records
• Provide technical training to distributors, installers, and service partners, covering product installation, commissioning, maintenance, and troubleshooting

Qualifications:

• Bachelor’s degree or above in Electrical Engineering, Automation, Renewable Energy, or related fields
• Experience in energy storage, photovoltaic, inverter, battery systems, or related electrical industries is preferred
• Solid electrical and system knowledge with the ability to independently analyze onsite issues and perform troubleshooting
• Hands-on experience in onsite installation, commissioning, or technical service
• Familiarity with communication protocols such as Modbus, CAN, and TCP/IP is preferred
• Strong communication and coordination skills, with the ability to collaborate efficiently with customers, installers, and internal teams
• Customer-oriented, proactive, and capable of working independently and driving problem resolution
• Fluent in both German and English as working languages
• Willingness to travel within Europe when required
• Driving licence: Class B