Operational Transformation Lead

About the Opportunity Job Type: Permanent

Application Deadline: 31 July 2026

Job Description

Title                 Operational Transformation Lead

Location          Kronberg (Hybrid)

Level                Associate Director

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Operational Transformation

team and feel like you’re part of something bigger.

About your team

The Operational Transformation team drives sustainable improvement across FFB by connecting people, processes and capabilities, enabling measurable results and supporting the bank’s strategic and regulatory objectives.

About your role

As Operational Transformation Lead, you will play a key role in shaping and delivering the transformation agenda across FIL Fondsbank. Acting as a central sparring partner and cross‑functional companion, you will translate strategic priorities into tangible, end‑to‑end improvements across processes, operating models and organisational structures.

In addition to leading the Operational Transformation team, you will be responsible for Organisational Development across the bank, ensuring that structures, roles and ways of working evolve in line with future business needs. You will drive initiatives from concept through to implementation, establish governance and transparency, and ensure progress is measurable and clearly communicated to senior stakeholders.

Alongside this, you will own and continuously evolve core process governance frameworks, including the process roadmap and key regulatory and approval processes, ensuring strong alignment between transformation initiatives and business‑as‑usual operations.

Key Responsibilities

• Drive the operational transformation agenda aligned with strategy and regulation

• Ensure oversight and development of key regulatory and approval frameworks

• Partner with stakeholders to translate priorities into actionable initiatives and deliver outcomes

• Drive end‑to‑end improvements across processes, operating model and organisational setup

• Own the organisational development agenda (e.g. organisational design, role clarity, ways of working)

• Ensure delivery of transformation initiatives with clear governance, KPIs and measurable outcomes

• Provide structured reporting and insights to senior management and relevant governance forums

• Lead, coach and develop the Operational Transformation team and foster cross‑functional collaboration

About you

You bring strong experience in operational transformation, organisational development or management consulting within financial services, supported by a strong academic track record. You combine strategic thinking with a pragmatic, delivery‑focused mindset and are comfortable operating in a complex, regulated environment. You are confident engaging with senior stakeholders and driving cross‑functional initiatives with clear ownership and accountability.

Key Competencies & Skills

• Structured problem solving – ability to translate complex topics into clear, actionable steps

• Execution & ownership mindset – driving initiatives end‑to‑end with measurable outcomes

• Stakeholder influence – engaging and challenging senior stakeholders constructively

• Cross-functional collaboration – building alignment across teams and disciplines

• Organisational design & transformation expertise – understanding of operating models and change mechanisms

• Communication & storytelling – creating clear, structured materials for senior leadership

• Leadership & team development – coaching, developing and guiding high-performing teams

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.