Director, Product Management – Legal Software Portfolio

Job Posting

Position Overview

The Director of Product Management is accountable for the strategy, performance, and evolution of the Legal Software portfolio. This role is responsible for driving customer value and business outcomes, including revenue growth, retention, and market differentiation.

This leader will shape and execute a product strategy that evolves the portfolio toward a unified, platform-based, AI-enabled SaaS ecosystem, aligning products, data, and workflows into scalable, globally consistent solutions. Partnering closely with Engineering, Design, and Go-To-Market leaders, the Director will drive product innovation, operational excellence, and measurable business impact.

Key Responsibilities

1. Product Strategy & Market Leadership

Define and evolve a clear, differentiated product strategy grounded in customer needs, market opportunities, and competitive dynamics

Establish target segments, ideal customer profiles (ICP), and value propositions

Drive product-market fit and long-term positioning of the portfolio

Translate strategy into clear product visions, roadmaps and strategic priorities,

2. Product Portfolio Performance & Commercial Impact

Drive and optimize overall product portfolio performance, including ARR growth, Net Revenue Retention (NRR), adoption, and profitability

Define and evolve pricing, packaging, and monetization strategies

Partner with Sales and Marketing to influence pipeline, bookings, and win rates

Ensure disciplined investment allocation aligned with strategic priorities and ROI

Monitor portfolio health and optimize performance through data-driven decisions

3. Customer Value & Experience Excellence

Drive deep customer insight through research, feedback and analytics to continuously improve product experience and outcomes

Ensure delivery of exceptional user experience (UX) across all products and workflows

Improve customer activation, engagement, and time-to-value across the portfolio

4. Product Development & Delivery

Lead the end-to-end product lifecycle: discovery, definition, delivery, adoption, and optimization

Partner with Engineering and Design in a strong product-engineering-design triad

Enable metrics-based product development, through OKRs, experimentation, and continuous improvement

Drive delivery speed, predictability, and quality across teams

5. AI-Enabled Innovation

Identify and prioritize high-value AI and data-driven use cases aligned to customer and business outcomes

Ensure AI capabilities are applied pragmatically to solve real customer problems and unlock measurable value

Lead experimentation, MVP development, and scaling of successful solutions

6. Platform & Ecosystem Strategy

Drive convergence toward a scalable platform architecture, reducing fragmentation and enabling reuse

Lead development of API-first capabilities, integrations, and partner ecosystems

Enable cross-product interoperability and shared services

7. Go-To-Market Alignment

Partner with Product Marketing to define positioning, messaging, and launch strategies

Ensure alignment with Sales and Customer Success on value proposition, enablement, and adoption

Support strategic deals and key customer engagements to drive growth and retention

8. Product Operating Model & Execution Excellence

Define and evolve a product operating model that governs prioritization, decision making and execution at scale

Establish clear ownership, decision rights, and prioritization frameworks

Drive organizational clarity, simplification, and execution discipline

9. Cross-Functional Leadership

Align internal functions – including Product, Engineering, Data, Content, and Commercial teams around shared goals and execution priorities

Act as a senior connector and decision-maker, removing barriers and accelerating progress

Influence executive stakeholders and contribute to broader enterprise strategy

10. People Leadership & Organizational Development

Build and lead a high-performing, international product organization

Develop product management capabilities, career paths, and leadership bench strength

Foster a culture of ownership, accountability, customer focus, and continuous learning

Promote inclusive leadership and strong employee engagement

Success Metrics

a) Business Performance

ARR growth

Net Revenue Retention (NRR)

Gross margin and profitability

b) Customer Impact

NPS / CSAT

Customer adoption and engagement

Churn and retention rates

c) Product Performance

Feature adoption and usage

Time-to-value and activation rates

Product-market fit indicators

d) Execution & Delivery

Time-to-market / cycle time

Release predictability

Experimentation velocity

e) Strategic Progress

Platform convergence and reuse

AI use case adoption and ROI

Operational efficiency and productivity gains

Required Experience & Capabilities

Proven experience in senior product leadership roles within B2B SaaS environments

Track record of owning and scaling multi-product portfolios, ideally at significant revenue scale

Strong business acumen, with demonstrated ownership of revenue, growth, and monetization outcomes

Deep expertise in modern product management practices, including agile development, discovery, and experimentation

Experience driving platform strategies, ecosystem development, and product integration

Strong understanding of data and AI application in real-world products

Demonstrated ability to lead transformation and scale operating models in complex organizations

Exceptional stakeholder management and influencing skills, including executive-level engagement

Strong analytical and data-driven decision-making capabilities

Qualifications

10+ years of progressive experience in product management, including senior leadership roles

Significant experience in enterprise SaaS or software platforms

Experience operating in global, matrixed organizations

Proven success leading cross-functional teams at scale

Bachelor’s degree required; advanced degree (MBA or equivalent) preferred

Leadership Profile

Balances strategic vision with execution rigor

Drives clarity, focus, and simplification in complex environments

Combines customer empathy with data-driven decision-making

Builds high-performing, empowered teams

Leads through influence, alignment, and accountability, not hierarchy

Demonstrates resilience and adaptability in a rapidly evolving technology landscape

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.