General Manager - Global Sales Service Centre

ABOUT THE JOB

Shape Global Enrolment Growth from the Hub of International Education

We are seeking an exceptional senior leader to take the helm of our Global Sales Service Centre (GSSC), a high impact, centralized inside sales and student engagement function that sits at the heart of our international enrolment engine.

This is a rare opportunity to own a function, not just a team. You will define operating models, drive conversion strategy, lead a multi-tier team, and represent the inside sales function at the executive level, all while keeping the student experience front and center.

The Opportunity

The GSSC is a centralized sales and service center supporting multiple divisions with enquiry management, student outreach, long-tail agent activation, and enrolment conversion across both direct and agent channels. You will lead through Team Leaders and Student Recruitment Advisors, building a commercially focused, high-performance culture grounded in exceptional student outcomes.

What You Will Do

• Drive Conversion Performance. You will lead the full enquiry-to-application funnel, setting contact strategies, improving speed-to-contact, activating long-tail agents, and implementing practical improvements after every intake cycle.

• Modernize Operations. You will lead the transformation of GSSC processes, tools, and workflows to increase efficiency, improve advisor productivity, and elevate the student experience.

• Lead People with Purpose. Leading through Team Leaders, you will build advisor capability through coaching, structured performance systems, while managing capacity across intake peaks and time zones, ensuring service levels hold across divisional commitments.

• Own the Data and Budget. You will define GSSC KPIs, maintain CRM and pipeline hygiene, deliver executive-level reporting, and manage the GSSC budget with a direct line between investment decisions and conversion outcomes.

• Influence at the Seams. You will build productive relationships with Divisions, Admissions, Marketing, Insights, and Sales Enablement - providing practical insight into enquiry trends, agent activation, and conversion barriers.

• Ensure Student and Regulatory Compliance. You will embed a student-centric approach across all GSSC interactions, managing escalations and ensuring the team complies with ESOS, CRICOS, and all relevant regulatory obligations.

What You Bring

• Senior leadership experience in a sales centre, contact centre, student recruitment, or comparable service environment, with a proven record of improving operating model performance and conversion outcomes.

• People leadership depth - experience leading through Team Leaders, managing performance systems, and sustaining high-performing, service-oriented sales cultures.

• CRM and data proficiency - strong command of CRM systems, pipeline reporting, contact centre metrics, agent activation tracking, and conversion analytics.

• Sector fluency - experience in international education, student recruitment, admissions, or contact centre operations. Familiarity with ESOS and CRICOS is highly desirable.

• Financial acumen - budget development experience and the ability to translate financial data into actionable business decisions.

• Stakeholder influence - the interpersonal credibility to build trusted relationships across divisions, executive stakeholders, and external partners including agent networks and institutional partners.

• Qualifications - relevant tertiary qualifications are preferred; equivalent senior experience in sales, student recruitment, or service leadership will be considered.

Why This Role

You will sit at the intersection of commercial performance and student impact, one of the most consequential positions in international higher education. This is a role for a leader who combines operational rigour with human judgement, and who is ready to make a measurable difference at scale.

Diversity Equity and Inclusion 

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.

• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. 

How to Apply

Applicants are assessed upon receipt, so you are encouraged to apply now. To view other opportunities, please visit navitas.com/careers 

All applicants must have full working rights in Dubai.