L&D Administration Officer

Manage the administration of Learning & Development systems, processes, and training operations to ensure seamless delivery of training across the organization. This role plays a critical part in maintaining accurate training records, coordinating schedules, supporting system users, and ensuring compliance with regulatory and mandatory training requirements.

You will act as the first line of support for all L&D system-related queries, managing the learning helpdesk, coordinating training logistics, and ensuring all training activities are executed efficiently and in line with defined service levels. This is a highly operational, detail-oriented role requiring strong discipline, responsiveness, and a commitment to delivering a high-quality internal service experience.

What you'll be doing:

• Manage the day-to-day administration of the Learning Management System (LMS), ensuring accurate setup of users, courses, curricula, and training records

• Monitor and respond to myLearning helpdesk queries, providing timely and effective support to global users in line with SLAs

• Coordinate training activities including course scheduling, classroom bookings, enrolments, and reporting

• Maintain and update training calendars to ensure visibility and alignment across business functions

• Manage the distribution, tracking, and reporting of regulatory bulletins to ensure full compliance with business and regulatory requirements

• Monitor data quality within the LMS, ensuring accuracy and completeness of all training-related information

• Support L&D facilities and resources, including training rooms, materials, and logistics

• Generate regular reports on training activity, completion rates, and compliance to support business decision-making

• Analyze course enrolment trends and provide recommendations to optimize resource utilization and training delivery

UAE National candidates a strongly encouraged to apply.

What you bring to the table:

• Bachelor’s degree in Business Administration or a related discipline preferred (not essential)

• Exposure to Learning Management Systems or similar platforms is advantageous but not essential

• Strong proficiency in MS Office 365, particularly Excel for data tracking and reporting

• Previous experience in an administrative, coordination, or operations-focused role is required

Recruitment Process

The recruitment process for this position will involve the following steps:

• Applications will be reviewed by a human-member of our Recruitment Team

• Shortlisted applicants will be invited to completed a recorded video interview via our third-party platform HireVue. This interview will allow you to record your responses to a range of questions related to the position and will allow you to demonstrate your knowledge and experience in a way that just your CV alone would not be able to. It also ensures fairness for you and all candidates, as all of our shortlisted candidates are asked the same questions and assessed on their responses. 

• After a review of completed video interviews, shortlisted candidates will be invited to an initial interview with the hiring manager

• Shortlisted candidates may be invited to attend a final, follow up meeting if required.

All candidates will be notified as to the status of their application as soon as is possible.

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.