Freelance IT Support Technician L1 & L2 (m/w/d)

Job Description

• Provide onsite technical support for hardware, software, and network issues

• Install, configure, and maintain desktops, laptops, printers, and mobile devices

• Troubleshoot Windows OS, Microsoft 365, and common enterprise applications

• Manage user accounts, permissions, and access in Active Directory

• Respond to service desk tickets and ensure timely resolution within SLAs

• Support meeting room technology and AV equipment

• Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)

• Document incidents, solutions, and procedures

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory

• Monitoring and reporting of the production environment (dashboards, KPIs)

• Monitoring and improvement of procedures and documentation

• Incident and request processing (ITIL – ticket tracking)

• IT Support experience in a large enterprise environment (+ 400 users)

• At least 1 years of onsite support and customer care is required

• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit

• Motivation and real desire to improve and learn

• Organized, able to work independently, pragmatic, and hands-on approach

• Spoken languages: German (Native) AND English (fluent), French is a plus

All our positions are open to both women and men and are, of course, open to people with disabilities.