Field Application Engineer (m/w/d) - UPS

Assisting in managing the company products and other details of sales and service requests for providing the same to the customers for technical support.

Analyzing technological problems in installed application systems, checking its technical resolution and working condition, and fixing the same if required

Collaborating with sales team, engineers, and product managers for obtaining accurate information of application usage, system operations, and product management

Checking translation of brochures and manuals

Preparing technical elements of proposal, formulating the intricacies involved in defining the technical solution guidelines for sales team support

Troubleshooting system applications on customer´s request, resolving other engineering issues regarding systems application, conducting regular follow up on customer´s activities, and monitoring the same for obtaining new sales opportunities

Preparing relevant records, data, and documents for product presentations, conducting training sessions for demonstrating new products and services, and supporting the sales team in organizing the presentation and training of product demonstration

Coordinating with the sales and marketing team, systems application team, and other executive designers for designing proper application system, and formulating the product specification as per the customer´s needs

Coordinating with the project management team for overall analysis of health care applications and home energy procedures for system installation

Providing capacitive resolution for all the installed application and assisting customers in maintaining the engineering applications efficiently

Evaluating the customer´s requirement regarding systems application and administering the technical, technological, and functional aspects of proposals accordingly as instructed

3-5 years of experience in the UPS (Uninterruptable Power Supply) products including Three/ Single Phase UPS, installation experience and battery configuration

Proven working experience in the UPS FAE field

Excellent client-facing and internal communication skills

Strong working knowledge of Microsoft Office

English and German are mandatory. Other European language skills are nice to have as plus.

Business travel is mandatory depending on customer requirements.

Evaluating the customer´s requirement regarding systems application and administering the technical, technological, and functional aspects of proposals accordingly as instructed.