Account Manager, Business Information

MISSION:

To increase revenue from existing customer base by increasing Coface BI solutions usage within the client organization and upselling new solutions - with the objective to increase client stickiness/retention and maximizing long term revenue.

MAIN RESPONSIBILITIES:

• Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners.

• Prepare account plans for outlining plans to meet short, medium & long term revenue objectives

• Provide monthly forecast for the portfolio split by accounts

• Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions

• Monitor the portfolio proactively, highlight any anomalies and prepare recovery plans to get usage/revenue back on track

• Identify new use cases/departments to expand the Coface solutions for clients

• Track and see to closure any customer queries including complaints by providing the best solution to solve the problem, following up to ensure resolution

• Track and manage SLAs as per contract to ensure they are within the agreed limits

• Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents

• Be responsible for negotiations with clients on renewal of contracts and pricing

• Responsible for derogation requests if required on products, contracts and pricing

• Conduct 6 monthly reviews with the client and client’s stakeholder, to clearly demonstrate Coface’s industry thought leadership and how Coface BI is an effective solution.

• Accuracy in forecasting of sales and revenue targets.

• Ensure client NPS scores meet or exceed global benchmarks.

• Support Senior Strategic Account managers on renewals, operations, and in preparation of quarterly business review.

• Degree or Diploma in a relevant discipline (e.g., Business, Economics, Finance).

• Minimum 5 years of experience in account management, with a proven track record of meeting or exceeding upselling or sales targets.

• Proficient in Microsoft PowerPoint, CRM systems, and proposal development/preparation.

• Self-motivated and proactive with the ability to learn quickly and adapt in a fast-paced environment.

• Strong analytical and problem-solving skills, with the ability to understand client needs and effectively position Coface solutions to address business challenges.

• Flexible working model after the first month of working from the office will be hybrid

• Great place to work: central and modern office 

• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program

• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field

• Health care