Team Lead Fraud Operations (m/f/x)

As the leader of our Fraud Operations function, you will be accountable for the day-to-day performance, quality, and scalability of the team protecting our banking and payments environment. You will lead a high-performing team responsible for fraud monitoring, case triage, investigation, and resolution in a fast-moving environment where speed and accuracy are equally critical.

This role is a powerful blend of people leadership, operational excellence, and cross-functional strategy. You will use frontline insights and data to harden our defenses, scale our processes, and ensure our clients and platform remain fiercely protected.

• Manage Fraud Operations experts by setting clear priorities, fostering a culture of high performance, and ensuring exceptional decision quality.

• Define the future of the team by optimizing workflows, controls, tooling, escalation paths, QA frameworks, and capacity/workforce planning.

• Act as the senior escalation point for complex, high-impact fraud cases and  during peak periods, live incidents, and emerging attacks.

• Use data, operational metrics, and emerging fraud trends to catch structural weaknesses early and turn them into concrete system upgrades.

• Work closely with Fraud Strategy, Product, Data, Engineering, Compliance, and Operations and Client Service to translate operational learnings into sharper automated detection and clearer risk ownership.

• Extensive experience in fraud operations, banking fraud, payments risk, or a similar role within fintech, payments, banking, or a comparable environment

• A proven track record of effectively managing and guiding fraud operations analysts, experts, or teams in a high-volume environment

• Deep understanding of banking and payments fraud typologies, transaction monitoring, account takeover, scam patterns, and the operational controls needed to respond effectively across the case lifecycle

• Proven ability to lead operational teams against clear SLAs, quality standards, and client outcome metrics while maintaining strong judgment under pressure

• Strong analytical skills, including advanced SQL; experience with Python or another programming language for deeper analysis, automation, or tooling improvements is a plus

• Experience improving operational processes, documentation, QA frameworks, tooling, and automation in partnership with Product, Data, and Engineering

• Strong sense of ownership and the ability to act as a credible escalation point for complex, ambiguous, or high-severity fraud cases

• Excellent stakeholder management skills and the ability to align Operations, Product, Engineering, Data, Compliance, and Client-facing teams around priorities and improvements

• Excellent English skills (both written and spoken) to lead the team effectively and collaborate across functions; German is a plus

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers

• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients

• Be productive with the latest hardware and tools

• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget 

• Learn and experience German culture first hand by joining our free German language classes

• International relocation support is provided if required 

• Opportunity to work from abroad

• Benefit from an attractive compensation package and from the company pension scheme

• Monthly contribution of 50% for the ‘Deutschland Jobticket’

• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker

• Enjoy flexible and discounted sports activities with Urban Sports Club