Customer Service Specialists fluent in Korean

Responsibilities:

• Provide customer service with clear, professional communication by responding promptly to customer inquiries in Korean and English

• Maintain punctuality and reliability by consistently meeting all scheduled work hours and meeting response time targets

• Deliver excellent support experiences

Success in This Role Requires:

• A quiet, reliable remote work setup with a stable internet connection

• A proactive attitude toward feedback and self-improvement

• Adherence to all data security and confidentiality guidelines

• Professional, courteous communication with team members and customers

• Full compliance with company policies and Standard Operating Procedures (SOPs)

Technical Requirements:

• You must use either a company-compliant Windows or macOS device for all work-related access and activities.

• Supported operating systems include Windows 11 Pro (patched to version 25H2 or newer) or macOS Sequoia/Tahoe or newer.

• Devices must have screen lock enabled with automatic activation after no more than 5 minutes of inactivity.

• Full-disk encryption is required at all times (BitLocker for Windows or FileVault for macOS).

• Antivirus/Endpoint Detection & Response (EDR) software and an active OS firewall are required.

• Secure Boot (Windows) or System Integrity Protection (macOS) must remain enabled.

• Devices that are jailbroken, rooted, or modified to bypass security protections are strictly prohibited.

• Use of virtual machines or virtualized environments is not permitted for BYOD contractor access.

• Windows devices must support Credential Guard / VBS security features when applicable.

Training Details (Mandatory)

• Schedule: Monday to Friday, 3:00 AM – 11:30 AM PST

• Duration: 2 weeks (Weekends off)

• Compensation: 50% of agreed hourly rate during training period