Agent - Air Import

Provide customer service in monitoring freight to ensure timely arrival, accurate preparation of shipping documents for final delivery to achieve overall customer satisfaction.

• Follow up on inbound shipments and ensure freight is made available for customers to receive their cargoes in the quickest possible time. 

• Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.

• Ensure documents and freight are turned over to customers’ brokers timely

• Trace flight delays with airlines and origins to ensure timely feedback on arrival information to customers and customer service team

• Ensure all paperwork are in proper order that meet customer’s profile and comply to local rules and regulations

• Achieve 100% customer satisfaction at all times through understanding customers’ needs and  handling requirements as well as ensuring 100 compliance

• Ensure all data are entered into system timely and accurately

• Ensure that freight and handling charges are billed accurately and sent billing invoices to  customers timely

• Ensure all inter-company settlements are closed accurately within company’s specified timeframe

• Prepare and submit reports timely whenever required

• Ensure all PNC’s are filed promptly with parties concerned

• Take up additional tasks as required to meet department’s needs

Tertiary educations with 1 year working experience. Fresh graduates are also welcomed.

Other Skills

• Good working knowledge in computer software applications including E-Mail, Excel Word and powerpoint

• Good interpersonal, communication and problem-solving skills

• Fluent in written and spoken English. 

• Must possess initiative and adopt a positive and pro-active demeanor

• Committed to the job and work assignments given

• Good understanding of Customer Service culture

• Team Player and able to work with a variety of personalities across all levels of the organization

**** Only those residing in Singapore need to apply ****