Clinical Education Specialist_Community and Engagement

Switzerland, Zurich, Kloten R5026669 Switzerland Marketing

Job description

Drive the creation, growth, and engagement of dental professional communities as a core extension of clinical education. The role focuses on delivering educational value through connected communities and impactful partnerships, enabling continuous learning, peer exchange, and clinical discussion. It requires a hands-on approach to activate communities through relevant educational content, meaningful interactions, and experiences. While collaborating closely with marketing and commercial teams, the primary focus remains education-first, with community serving as the platform to scale impact. A critical component of the role is ensuring that global community strategies are aligned with and driven by local educational needs and initiatives, enabling relevance and adoption across markets.

Job requirements

ACCOUNTABILITIES

• Build, grow, and nurture communities centered around clinical education topics and professional development
• Establish and manage community frameworks and governance (e.g. steering committees, mentors, advisory boards)
• Manage day-to-day community engagement across digital platforms and local touchpoints
• Create and curate clinically relevant, discussion-driven content that drives interaction and learning
• Design and activate education-led customer journeys through community interactions
• Identify and pursue partnerships with third-party dental organizations and activate them hands-on
• Enable local community activation (events, meetups, study club–like formats) aligned with global strategy
• Act as a bridge between global strategy and local execution, ensuring mutual alignment and feedback
• Support delivery of in-person and hybrid educational experiences and extend them into ongoing engagement
• Drive visibility and participation through hands-on promotion using marketing tools and channels
• Track performance, gather insights, and continuously optimize engagement, learning impact, and community health

Critical Knowledge and Qualifications:

• Background in education, communications, healthcare, or related field
• 2-4 years of experience in community management, education, or engagement roles
• Experience within a dental team, or healthcare environment is advantageous
• Ability to work independently and collaboratively with cross-functional teams and stakeholders
• Knowledge of the dental education sector, its challenges, opportunities, and best practices

Critical Skills/technical know-how: (what the role holder must be able to do)

• Strong ability to translate clinical topics into engaging formats, with high attention to detail
• Hands-on experience with digital platforms and live interactions
• Understanding of how to structure and scale communities through frameworks and roles
• Ability to promote and position initiatives to drive participation
• Strong collaboration and stakeholder management skills
• Highly proficient communicating in English particularly in written format.
• Proven project management experience

Critical Experience:

• Experience delivering or supporting educational or community-based initiatives
• Exposure to partnerships and external collaboration
• Experience working across markets is beneficial
• Experience with education platforms and relationship with associations
• Experience in customer facing roles
• Willingness to travel as needed

COMPETENCIES – Essential for the role

• Superior organizational, verbal and written communication skills, including the ability to communicate effectively
• Ability to monitor evolving competitor / industry developments
• Taking initiatives, driving for results
• Strong educational mindset with focus on value delivery
• Hands-on, proactive execution
• Ability to connect global strategy with local educational needs
• Drive for measurable impact

**CRITICAL SUCCESS