Supervisor Customer Service

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 121026

Time Type: Full Time

Move forward as Supervisor Customer Service at DSV in Moerdijk

Are you ready for the next step in your customer service career? In Moerdijk, you will lead an enthusiastic team working for major, well-known consumer brands both nationally and internationally. A challenging role with impact and responsibility.

You get it done

You’re responsible for the day-to-day operations of our customer service team. As supervisor customer service, you’ll start at our new site in Moerdijk. We are currently moving to our new location at Logistiek Park Moerdijk a 240,000 m² warehouse, the largest connected warehouse in the Benelux. And you contribute to this: you’re on it.

How you do this? You are the go-to person for both your team and the customer. Whether it’s a change in the collaboration or operational issues, you ensure clear communication to all stakeholders. You monitor process progress and step in when needed. You also conduct monthly client reviews via phone, Teams, or onsite in Moerdijk. You achieve this by:

• coaching, motivating, and supporting your team daily in their development;
• delivering on customer agreements and ensuring optimal customer satisfaction;
• closely monitoring logistics processes, identifying disruptions quickly, and informing all involved parties promptly about changes or delays;
• preparing KPI reports and discussing them regularly with both the operations manager and your team.

Your team stands out within DSV through its open, informal atmosphere and strong sense of togetherness. Colleagues always support one another. You’ll be given the trust and freedom to shape this role in your own way.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

"And to do all of this in such a dynamic market, together with so many talented colleagues, is just fantastic,”

says Philip Verweij, Site Manager.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• at least 2 years of leadership experience;
• affinity with logistics and transport is a plus, but not required;
• a positive, enthusiastic personality with a talent for motivating teams;
• a solution-oriented and process-minded approach to serving customers;
• strong communication skills in both Dutch and English.

It all counts for this vacancy of supervisor customer service in Moerdijk. And of course, it’s important that you feel at home with us. That will certainly be the case if you’re proactive, bold, and eager to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary according to the DSV Contract Logistics CAO;
• 28 vacation days per year and 8% holiday allowance;
• plenty of opportunities for personal development;
• the freedom and space to take initiative in an informal environment.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter a.i. Rolf Bui