Manager Operations - Singapore Ground Operations

On Road; Handling; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management; Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Admin & Support; Weight & Balance (Ramp Operations); Pick Up & Delivery; Domestic Hub Operations; Linehaul Operations; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic); Property & Facilities; Quality Management; Contingency Planning; Vehicle & Equipment Maintenance; Return to Work

Manager Operations - Ground Operations We are looking for an Operations Manager based in Singapore to lead a team of Ground Operations employees and collaborate with internal/external business partners.

Job Description Summary To effectively manage assigned Operational resources, ensuring that department or operational goals are achieved, and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with enterprise goals and regulatory requirements.

Roles & Responsibilities

• People and Performance Management: Lead, recruit, develop, empower, motivate and manage team performance. Provides guidelines, support and coaching to ensure that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives. As a People Manager, you will be responsible for the employee life cycle of your division including hiring, developing, discipline management and termination.
• Processes and Procedures: Oversee daily operations performance, ensuring shipments are picked up, sorted, and dispatched accurately and on time. Ensures team awareness of current processes and procedures, and relevant Company and regulatory requirements, which may impact the operation or department.
• Takes steps to ensure any changes are implemented: Ensures completion of audit and reviews of existing processes or documentation to ensure appropriate standards and rules are applied. Identifies and investigates anomalies, issues or variance to be addressed and implements corrective actions to ensure compliance and/or create improvements in process and procedures.
• Reporting and Data Management: Arranges completion of accurate and timely reporting across area of responsibility. Provides reports, presentations and relevant information to senior management as required. Ensures the effective development and use of information or record management systems or reporting practices. Monitor KPIs including service quality, transit time, loss & damage, and cost efficiency; take corrective actions where required
• Planning: Plans and schedules resources, including rostering, to ensure department priorities are completed. Communicates targets and goals to the team. Provides updates on progress towards goals for senior management and team. In order to ensure ongoing team capability to deliver both current and future job requirements and to support the growth of the business. Evaluates short/medium term resource requirements.
• Project Management: Oversees team projects/initiatives in order to deliver planned results on time and within budget. Supports the team using project management tools and processes to plan, control and execute various project /programs.
• Continuous Improvement: Continuously seeks to develop and improve the effectiveness and efficiency of the team by applying Quality Driven Management (QDM) principles. Establish a customer-centric culture focused on delivery reliability and service quality
• Budget Management: Manages department/location budget and takes appropriate actions in order to optimize costs and to remain within agreed parameters. May include involvement in vendor management and/or procur