Manager - Client Management

Our global client management team, known as the Global Client Group (GCG), is a group of highly skilled client management professionals responsible for managing American Express’ relationships with over 170 of our most prestigious Global Commercial Services clients.

We are looking for an exceptional Client Manager to join our team in Singapore.

The role of a Client Manager in GCG is to lead and develop the global commercial card portfolio of some of our largest global and strategically important commercial clients, with a presence in Singapore and the Asia Pacific (APAC) region. The individual will be accountable for leading the program strategy for Singapore and other APAC markets, focusing on driving program growth through product penetration, cross selling Global Commercial Services payments products and solutions, and in understanding and collaborating to deliver against client goals and objectives.

As a Client Manager you will be primarily responsible for building the strategy for your portfolio of local and regional clients. This involves maintaining open channels of communication both internally at the global and regional level, deepening and expanding business relationships with key client decision makers, and using your entrepreneurial mindset and consultative approach to help your clients get the most value from their program, our products, and services.

• Proven experience in managing large client or partner relationships
• Thorough understanding of Global Commercial Services payment products and features – at a minimum across the APAC region
• Experience in articulating American Express’ global value proposition and to be able to translate it into specific and tangible account action plans and results
• Proven ability to communicate, present and influence key stakeholders at all levels of an organization, including at the executive and C-level
• Solid experience with CRM software and Microsoft Office
• Experience delivering client-focused solutions to client needs
• Proven ability to prioritise multiple account management projects at a time, while maintaining an acute attention to detail
• Excellent listening, negotiation, and presentation abilities Strong verbal and written communication skills

Preferred Skills and Qualifications:

• Degree or diploma in Business, Finance, or Accounting
• Experience in B2B sales and/or client management
• Offer of employment with American Express is conditional upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)