Analyst, HR Shared Services

Job summary:

This role will be a key member of the HR Information Systems and Shared Service team. Reporting to the HRSS Manager, you will work with a high-energy, hard-working and enthusiastic team to rollout and support our global HCM system (SAP SuccessFactors) to all our entities worldwide, lead employee experience and adoption of our global HR processes via AI chatbot, HR Ticketing and Process Automation. You will play a key role in implementing continuous business process improvements, HR analytics, reports and dashboards to help our managers and senior management make data-driven decisions. You will also be responsible to support HR operations for assigned regions/countries following our employee life cycle, data administration and support of SAP SuccessFactors suite of HR solutions like Employee Central, Performance, Time Off, Timesheet, Recruitment and more.

Responsibilities:

• Drive efficiencies in supporting full HR operation activities such as end-to-end employee lifecycle processes, including onboarding & Offboarding, work pass application, probation, confirmation, internal movements, performance cycle coordination.
• Handle HR operations issues and inquiries from employees and managers, provide professional solutions and support, continuously improve service quality.
• Manage and maintain accurate employee master data in HRIS, ensure data integrity, timely updates, identify data gap or discrepancies and provide data support for HR reporting and decision making.
• Develop and maintain regular HR reports, dashboard and KPIs to track HR metric.
• Perform analysis of relevant HR data, identify trends and develop predictive analytics to support the business/functions.
• Administering HR Ticketing system in the implementation and support of our HRSS Support Model platform
• Module lead for SuccessFactors modules assigned as part of Production support for our HR users and employees
• Be part of our HR transformation initiatives, working with internal and external stakeholders to improve productivity through process streamlining, systems solutions and follow-through change requests
• Proactively monitor and work with IT and vendors to resolve any system related issues that could impact end-user experience, data integrity, or overall end-to-end system functionality

Qualifications:

• Degree/Diploma in HR, Business or related discipline
• At least 5 years relevant experience with HR operations work in a HR Shared Service setup, supporting SAP SuccessFactors HCM solutions and HR Analytics