Facilities Coordinator

Job Title

Facilities Coordinator Job Description Summary

The Facilities Coordinator provides administrative and operational support to the facility management team to ensure efficient, safe, and high-quality service delivery across client sites. The role focuses on coordinating day-to-day facilities activities, managing vendor relationships, resolving facility-related issues, and maintaining a well-functioning workplace environment that meets client expectations. Job Description

About the role:

1. Facility Operations & Support

• Provide overall support for daily facility operations and monitor workplace conditions.
• Coordinate maintenance, repairs, and general office services to ensure smooth operations.
• Maintain knowledge of building systems (HVAC, electrical, safety systems).

2. Client & Stakeholder Management

• Act as a point of contact for client inquiries, concerns, and service requests.
• Ensure timely resolution of issues and maintain high customer satisfaction.
• Communicate regularly with clients, landlords, vendors, and internal teams.

3. Vendor & Contractor Coordination

• Coordinate third-party vendors for maintenance, repairs, and services.
• Monitor vendor performance and ensure compliance with service-level agreements (SLAs).
• Request, review, and submit vendor bids, proposals, and invoices.

4. Work Order & Helpdesk Management

• Create, assign, and track work orders through completion.
• Monitor open and closed work orders and follow up for timely resolution.
• Provide facilities helpdesk support and workflow monitoring.

5. Administrative & Financial Support

• Process purchase orders, invoices, and billing documentation.
• Maintain facility records, reports, and documentation.
• Track service performance metrics and assist in reporting KPIs.

6. Compliance, Safety & Inspections

• Support site inspections and ensure compliance with safety regulations and company standards.
• Follow building-specific maintenance, environmental, and safety procedures.
• Manage incident response (e.g., environmental or emergency issues).

7. Coordination of Projects & Events

• Assist with workspace setup, employee onboarding logistics, and office moves.
• Coordinate special events and projects for client sites.

About you:

• Degree in Facilities Management, Building Services, or a related business field.
• Relevant hands-on experience may substitute for formal education.
• Familiar with modern workplace concepts and evolving workspace trends.
• Strong knowledge of Facilities Management processes and best practices.
• Understanding of Health & Safety regulations within the FM industry.
• Proficient in supply chain and vendor management principles.
• Experience in preparing monthly reports on service delivery and compliance.
• Proven ability to manage multiple offices across regions.
• Strong interpersonal skills with a proactive, “can-do” attitude.
• High attention to detail with a strong customer service mindset.
• Ability to engage stakeholders, build trust, and communicate effectively.
• 3–5 years of relevant work experience.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, prof