Sales Support Coordinator

Job Title: Sales Support Coordinator

Location: WMFTS - Singapore - Techplace

Location Type: On-Site

Website: https://www.wmfts.com/en/

Group: https://www.spiraxgroup.com/

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Job Summary:

We are seeking a talented and motivated Sales Support Coordinator to join our dynamic team.

Key Responsibilities:

Role Summary

We're looking for a proactive and customer-focused Sales Support Coordinator to join our team in Singapore. In this role, you'll be responsible for supporting our commercial operations across Singapore, Malaysia and the Philippines, ensuring customer orders are processed accurately and delivered on time.

You'll work closely with Sales, Supply Chain, Logistics, Finance and our global manufacturing sites to manage the end-to-end order fulfilment process, provide timely updates to customers, and help deliver an exceptional customer experience. If you enjoy problem-solving, working with people and keeping operations running smoothly, we'd love to hear from you.

What you’ll be doing

• You will process customer orders accurately and efficiently using Microsoft Dynamics AX and CRM.
• You will manage the end-to-end order lifecycle, from order receipt through delivery and invoicing, ensuring orders are fulfilled accurately and on time.
• You will issue purchase orders to factories and third-party suppliers and monitor their progress to ensure timely fulfilment.
• You will coordinate local and international shipments, working closely with logistics providers, warehouses and manufacturing sites.
• You will prepare delivery documentation, including invoices, delivery notes and shipping documents.
• You will respond promptly to customer enquiries regarding order status, product availability and shipment schedules.
• You will work closely with Sales Engineers, Supply Chain, Logistics, Finance and Service teams to deliver a seamless customer experience.
• You will proactively monitor open orders, identify potential delivery risks and coordinate timely resolution of issues.
• You will maintain accurate customer and order information within Microsoft Dynamics AX and CRM systems.
• You will prepare operational reports, including backlog, order status and shipment updates, to support business planning and forecasting.
• You will identify opportunities to improve processes and contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

Who you’ll be working with

In this role, you'll collaborate with a diverse network of internal teams and external partners to ensure seamless order fulfilment and an exceptional customer experience.

• Internal stakeholders
• Sales Engineers and Sector Leaders – You'll work closely with the commercial teams supporting Singapore, Malaysia and the Philippines to process customer orders, provide order updates and support customer requirements.
• Sales Support colleagues – You'll collaborate with Sales Support teams across Southeast Asia to share best practices, provide operational support and ensure consistent processes.
• Supply Chain and Logistics teams – You'll coordinate inventory availability, shipment schedules and delivery planning to ensure on-time fulfilment.
• Finance team – You'll work together on invoicing, billing enquiries, credit requests and payment-related matters.
• Service team – You'll support service-related orders, customer r