Customer Service Representative

Our international client, leader in supply chain services and whose European HQ is based in the area of Leiden, is looking for a self-motivated candidate to join its ambitious team as a Customer Care Associate.

This position is to cover a maternity leave, with a contract running until approximately mid-May 2027.

Responsibilities/Tasks

We are looking for an individual who is service-oriented and uses his/her analytical thinking skills to provide a high level of service to customers across different vertical markets. In this role, success will be evaluated by building solid relations with external customers and internal teams.

* Provide customer and product support to clients across various European markets.

* Troubleshoot logistics, product, and order-related issues, ensuring timely resolution.

* Manage customer inquiries and complaints while maintaining a high level of customer satisfaction.

* Review and process purchase orders and contracts, supporting post-sales activities.

* Coordinate with Sales, Supply Chain, Shipping, Finance, and other internal teams to ensure smooth order fulfillment and communication.

* Maintain accurate customer account information in CRM and ERP systems.

* Contribute to process improvements and operational efficiency initiatives.

Requirements

* Bachelor's degree in business or related field

* Fluent in English

* Fluent in at least one of the following languages: Dutch, German, French or Italian

* Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database is preferred

* Experience working with international customers is preferred