Medi24 Training Specialist (Bern) Allianz Partners Health (f/m/d)

The Training Specialist (f/m/d) is responsible for delivering instructor-led training within Medi24. The incumbent shall be able to operate globally in implementing training delivery and design, contributing to projects, and maintaining our knowledge base.

This role has responsibility for the delivery of training across all Medi24 platforms. In this task the role is supported by a team of Training Specialists globally, and Instructional Designers to help create training content. Responsibility will include delivery of new hire onboarding and training, management of the knowledge base, conducting training needs analyses and building tailored training plans to improve performance.

The incumbent will report to the Senior Training Specialist, and will be located in Bern.

RESPONSIBILITIES

Responsibilities will include, but are not limited to, the following:

• Deliver instructor-led training across our global operations function, facilitating training delivery in-person or remotely
• Develop training and onboarding programmes designed around the latest proven training methodologies and adult learning principles, and based on business needs.
• Conduct new hire onboarding, ensuring best practice delivery across global operations functions.
• Acclimate new hires to the business and conduct orientation sessions.
• Evaluate training content periodically, ensuring we are audit ready and that training material reflects changes across the business.
• Collaborate and guide Instructional Design in the production of training materials, training aids and manuals.
• Keep up to date with IT system changes, regulatory/compliance issues, product changes and digital assets.
• Collaborate with Global Ops Training Unit to develop tailored e-learning courses for global operations functions.
• Keep up to date with product and process changes, and answer staff queries on our Blended e-learning platform. Communicate material changes to our Instructional Design team for amendment.
• Act as subject matter expert for new client onboarding and medical training content, collaborating with Medical, Trainers and Instructional Designers to create tailored learning programmes.
• Communicate changes, updates and approach in an effective manner to relevant management stakeholders.
• Support implementation of a monthly training plan designed around bridging knowledge gaps and improving performance.
• Create tailored training plans to address identified training needs, operating a feedback circle with relevant stakeholders.
• Measure the impact of training through quantitative and qualitative feedback.
• Oversight of the new hire academy support network.
• Measure impact of training through data, ensuring we are tracking speed to competency.
• Maintain our e-learning knowledge base.

REQUIREMENTS

To be successful in this position you will need to have the following skills/ experience:

• 2+ years’ experience as a Trainer or related role, working to proven training methodologies and delivering online / classroom learning.
• Medical qualification - Registered Nurse (HF/FH), Paramedic, Midwife or Medical Practice Assistant (MPA).
• Fluent in German and/or French.
• English language skills an advantage.
• Proficient in Microsoft Office applications.
• Ability to prioritise workload and manage time effectively.
• Customer focused.
• Strong attention to detail, analytical and problem solving skills.
• Strong communication (verbal written) and interpersonal skills.
• Ability to work effectively within a multicultural team environment.
• Ability to work on own initiative.
• Excellent presentation skills.
• Basic familiarity with available AI tools such as ChatGPT

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100759 | Human Resources | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

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