Assistant Manager/Manager, Insights

Job Description About Us Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities The Manager, Insights is a mid-level individual contributor tasked with delivering comprehensive market, competitive, and future-oriented insights to drive strategic decision-making and support innovation initiatives across SATS’ business. This role is responsible for the entire insight development process, from conducting market analysis and scenario planning to preparing executive-level recommendations.

Collaborating closely with senior stakeholders across Commercial, Strategy, and Innovation teams, the Manager, Insights serves as a trusted advisor by pinpointing emerging opportunities, informing innovation strategies, and translating market trends into actionable concepts and investment recommendations. This role ensures that insights not only clarify current market dynamics, but also proactively influence how SATS evolves, innovates, and remains competitive in the future.

• Lead Market & Competitive Intelligence for Gateway Services and Food Solutions

• Take ownership of comprehensive market, customer, and competitor analysis across both Gateway Services and Food Solutions business. Evaluate airline outsourcing patterns, competitor strategies, and airport operational dynamics to provide valuable insights that inform commercial strategy, pricing decisions, and critical assessments for market entry or exit.

• Deliver Strategic Insights for Senior Decision-Making

• Translate complex data and market signals into clear, actionable insights and recommendations for senior stakeholders, supporting QBRs (Quarterly Business Reviews), strategic reviews, and leadership discussions with evidence-based analysis and forward-looking perspectives.

• Develop and Maintain Gateway Services Intelligence Assets

• Design, maintain, and continuously enhance Gateway Services intelligence assets, including dashboards, market trackers, and insight briefs, ensuring accuracy, consistency, and relevance to evolving business needs.

• Support High-Priority Ad-Hoc Analysis and Strategic Initiatives

• Provide timely, high-quality analysis to support ad-hoc requests such as partnership evaluations, competitive responses, and strategic initiatives, while balancing immediate business needs with longer-term insight development.