ECommerce Operations Assistant

We are looking for a responsible and detail-oriented Operations Assistant to support day-to-day ECommerce Operations activities across multiple markets. The role will support order fulfilment coordination, backend operational tasks, inventory monitoring, return processing, and cross-functional operational support to ensure smooth customer order journeys.

Key Responsibilities

• Support daily ECommerce operational activities and backend processes
• Monitor order fulfilment and assist in ensuring operational SLA is met
• Coordinate with warehouse, logistics, customer service, and internal teams on operational matters
• Assist in return, refund, and exchange processing follow-up
• Support inventory monitoring and stock movement coordination
• Perform data checking, report updates, and operational tracking
• Escalate operational issues and support resolution follow-up
• Support campaign preparation and operational execution during peak periods
• Ensure operational accuracy and maintain proper documentation
• Assist with ad-hoc operational projects and administrative tasks when required

Requirements

• Minimum N/O Levels, Diploma, or equivalent
• Preferably 1 year of working experience in Operations, Customer Service, Logistics, Retail, or ECommerce
• Fresh graduates are welcome to apply
• Basic knowledge of Microsoft Excel and Google Sheets
• Good communication and coordination skills
• Responsible, organized, and able to multitask
• Comfortable working in a fast-paced environment
• Team player with positive learning attitude