AI Delivery Lead, Asia

The AI Transformation Delivery, Asia is part of the Asia AI team and will help drive business-led AI and GenAI initiatives across Manulife’s Asia markets.

This is not a traditional IT delivery role where business teams provide detailed requirements, and the delivery team simply coordinates development. Instead, this is a business consulting-style AI transformation delivery role . The person will work with business sponsors, product owners, local AI teams, IT, Data, Finance, PMO, and global stakeholders to first understand the business problem, then help shape what the AI-enabled solution should achieve, what the MVP should look like, how it should be delivered, what change management should happen, and how success should be measured.

The successful candidate will help teams move from broad ambition, such as “we need an AI assistant,” or “we need automation”, into a clear problem statement, practical use case scope, MVP design, delivery plan, governance path, adoption approach, KPI framework, and value-realization plan. This role requires strong business judgment, structured problem solving, stakeholder influence, delivery discipline, and the ability to learn AI/GenAI concepts quickly. Technical understanding is important, but the person is not expected to be a solution architect, developer, or detailed technical requirements analyst .

Position Responsibilities

• Frame Business Problems and Shape AI Solutions
• Work with business team to clarify the real business problem before moving into solution design.
• Help teams distinguish between a requested feature and the underlying business outcome.
• Challenge assumptions respectfully when the business value, user need, adoption path, or feasibility is unclear.
• Facilitate solution-shaping discussions across business, AI, IT, Data, Finance, and PMO.
• Translate business objectives into clear artefacts such as problem statements, use case scope, MVP definition, roadmap, user stories, assumptions, risks, dependencies, success measures, and decision points.
• Drive AI Transformation Delivery
• Support delivery of GenAI initiatives across Asia, from intake and problem framing through business case, planning, governance approval, implementation, launch, adoption, and post-launch tracking with regional and global colleagues.
• Partner with local execution squads, including Product Owners, IT Project Managers, Scrum Masters, Business Analysts, QA, Data/AI teams, and market business leads.
• Convert high-level AI opportunities into actionable MVPs, delivery plans, test plans, release plans, and adoption plans.
• Maintain visibility of project health, milestones, blockers, dependencies, decisions required, and escalation points.
• Drive progress through structured follow-ups, practical issue resolution, and disciplined delivery cadence.
• Ensure delivery conversations remain anchored on business outcomes, user impact, governance readiness, and measurable value, not only on timeline or technical completion.
• Manage Program Reporting, Roadmaps, and Executive Updates
• Prepare and maintain delivery updates for Asia AI leadership, global GenAI program reviews, portfolio reviews, KPI reviews, benefit updates, and other recurring management forums.
• Consolidate input from market teams, product owners, AI teams, PMO, Finance, IT, and Data teams into concise, executive-ready updates.
• Ensure reporting focuses not only on delivery activity, but also on business impact, delivery risk, benefit realization, adoption progress, and decisions required.
• Maintain a clear roadmap view of AI initiatives across Asia markets and business areas.
• Help leadership understand what is progressing, what is delayed, what decisions are needed, and what support is required.
• Improve consistency of reporting templates, delivery cadence, action tracking, and portfolio-level transparency across Asia AI.
• Support Budget, Cost, and Benefit Tracki