Product Manager, International Card Services Singapore

Job Description

We are looking for an analytical, product management professional to join our Product Management and Marketing team as a Product Manager within International Card Services Singapore.

At American Express, this role sits within our Analyst career band and offers an opportunity to develop broad product management expertise across a diverse portfolio of products, benefits, partnerships, event experiences, and loyalty initiatives.

Working closely with senior product leaders and cross-functional partners, you will drive the development, execution, and performance of customer propositions across our portfolio of Singapore-issued American Express Cards. This role combines strategic thinking, commercial acumen, customer focus, and strong execution to deliver meaningful outcomes for both customers and the business.

Our team manages a broad range of portfolios, including card products, strategic benefits, partnerships, event experiences, and loyalty programs. While Product Managers may initially support a specific portfolio area, team members are expected to develop versatile product management capabilities and may have opportunities to work across different portfolios as business priorities evolve.

Responsibilities

Product Management

• Manage and execute initiatives across a portfolio of products, benefits, partnerships, loyalty programs, or customer experiences to drive growth, engagement, and profitability.
• Analyze portfolio, customer, and campaign performance to identify trends, opportunities, and potential risks.
• Develop and implement product and portfolio strategies aligned with business objectives and customer needs.
• Conduct market research, competitive analysis, and customer insight reviews to identify trends, opportunities, and emerging customer needs.
• Support the development of compelling customer value propositions and differentiated offerings.
• Support forecasting, budgeting, and performance tracking activities for assigned portfolios.
• Support the day-to-day management of assigned products, benefits, partnerships, and loyalty initiatives.
• Coordinate approvals, communications, operational processes, and governance requirements to ensure successful execution of initiatives.
• Maintain accurate product information and customer-facing communications across relevant channels.
• Prepare presentations, reports, and business updates for leadership and key stakeholders.
• Ensure adherence to governance, risk, compliance, and operational requirements across assigned initiatives.

Partnerships and Event Experiences

• Manage relationships with key partners, merchants, service providers, and external stakeholders.
• Identify opportunities to strengthen customer value through strategic partnerships, exclusive benefits, and innovative customer experiences.
• Support commercial discussions, partnership negotiations, contract management, and ongoing partner performance reviews.
• Collaborate with partners to develop and execute initiatives that support business growth and customer engagement objectives.
• Plan and execute customer events and experiences, managing timelines, budgets, stakeholders, vendors, and logistics to ensure seamless delivery.
• Measure event performance and recommend enhancements based on customer feedback, engagement metrics, and business outcomes.

Qualifications

Required Qualifications

• Bachelor's degree in Business, Marketing, Finance, Economics, or a related discipline.
• Experience in product management, partnerships, loyalty, marketing, financial services, business strategy, or related commercial functions.
• Strong analytical capabilities with the ability to translate data and insights into actionable recommendations.
• Experience managing multiple priorities and delivering results in a fast-paced environment.

Required Skills and Attributes

• **Customer and Commercial