Facilities Administrator Cum Receptionist

Facilities Administrator Cum Receptionist – Singapore

CBRE is the global leader in commercial real estate servicesand investments. With services, insights and data that span every dimension ofthe industry, we create solutions for clients of every size, in every sectorand across every geography. CBRE is the place where talented people who want todo impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global WorkplaceSolutions (GWS) provides end-to-end services to occupier clients across theentire lifecycle of a building.

Our teams help companies improve their operations and reducecosts, through expert facilities management, project management, real estateand energy and sustainability services. Our dedicated teams work across allindustries, and support clients ranging from global Fortune 500 companies tosingle, iconic buildings.

About the Role:

As a CBRE Facilities Administrator Cum Receptionist, youwill support the Facilities team to ensure that facility administrative tasks arecomplete.

This job is a part of the Facilities Management functionalarea which focuses on all aspects of the operations of a set of assets,providing support to the Property Managers regarding all repairs and investmentplans.

What You’ll Do:

Front Desk & Guest Management

Greet all visitors, vendors, and staff professionally with aminimum 95% satisfaction rating from internal feedback forms or mystery audits.

Maintain the reception area to a hospitality-grade standard,including cleanliness, signage, and availability of updated materials.

Answer incoming calls within 3 rings, with accurate callrouting and message taking. Maintain zero complaints regarding call handling.

Ensure all guests are logged, screened, and issued correctpasses per security protocol, with zero unauthorized access incidents.

Maintain 100% compliance with reception Policy and SOPs,visitor handling, data privacy, and emergency response.

Meeting Room Management

Conduct daily room checks for readiness and cleanliness.Submit service requests within 30 minutes if issues are found.

Track room utilization and raise red flags for underused oroverbooked rooms.

To check, maintain and replenish office supplies andstationery to avoid stockouts on essential items (e.g. printer paper, pens,whiteboard markers).

Health & Safety Support

Observe and report all near misses and incidents within 30minutes of occurrence with a formal incident report submitted within 24 hours.

Adhere to and enforce all site-specific emergency andsecurity procedures.

Participate in 100% of emergency drills and ensure areacompliance is up to date.

Immediately notify relevant authorities of incidents, with aresponse time of under 10 minutes.

Minimum 1 safety observation submission per month in Harbourplatform.

Events Management

Serve as the first point of contact for all personnel andvisitors.

Greet all guests with a consistent, documented 95% positivesatisfaction rating in quarterly surveys.

Issue visitor badges and parking passes while strictlyadhering to access protocols.

Maintain a zero-error log on visitor registration and accesscontrol systems.

Plan, execute, and close all on-site events, including setupand teardown.

Maintain 100% compliance with booking, setup, and HSEprotocols for events.

Ensure all event logistics are delivered with no more than 1valid complaint per quarter.

Vendor Management

Coordinate daily and ad-hoc service requests withhousekeeping.

Ensure vendors adhere to visitor management procedures andsite-specific safety protocols.

Administrative Support

Submit facility-related reports, procurement requests, andassignment outcomes on time, with zero rework due to error.

Maintain front desk documentation (visitor logbooks,handover records, SOP binders) in an auditready forma