Business Analyst (Target & Performance Management), Trust & Safety

Responsibilities About the team

The Target & Performance Management team belongs to the Trust & Safety's Automation & Business Insights (ABI) department. We specialize in establishing targets and conducting cross-LoB business performance analysis.

Responsibilities

-Establish a target management system and a business analysis framework for content safety.

-Monitor the implementation process of business targets, keep track of their completion status, and conduct regular result reviews.

-Create and continuously refine the methodology for target setting. For different types of metrics and business, regularly formulate corresponding targets and be responsible for cascading these targets.

-Gain profound insights into the business. Actively diagnose and pinpoint issues hindering target achievement.

-Independently carry out in-depth analyses, propose valuable solutions and strategies, and drive their implementation within the business.

-Spearhead the execution of relatively complex projects. Proactively establish connections with various internal and external teams. Conduct regular special reviews and in-depth analyses.

Qualifications Minimum Qualification(s):

- Bachelor's degree or higher

- 3+ years of experience in business analysis, target setting, data analysis, or the consulting sector.

- Have a high level of data sensitivity, robust logical thinking, be self-driven and results-oriented.

- Demonstrate excellent project management skills, strong execution capabilities, and effective communication and coordination skills. Be able to independently manage projects and drive cross-departmental initiatives.

- Possess a holistic perspective and the ability to manage details meticulously.

- Exhibit a strong team spirit.

Preferred Qualification(s):

- Be eager to learn and improve continuously, and be resilient.

Trust & Safety Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​

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TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​

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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to m