Lead Billing QA Engineer

Role Mission: As a Lead Billing QA Engineer, you will lead the modernisation of StarHub’s Billing systems by driving reliability, automation, solution integrity, and delivery excellence through DevOps engineering, solution and QA governance, and vendor management, ensuring a secure, stable, and scalable billing ecosystem that supports business growth.

Responsibilities:

• Lead the reliability of Billing systems by defining control points for health checks and monitoring, designing observability solutions and driving proactive issue detection, incident response, and root-cause analysis.
• Conduct technical solution reviews for Billing-related changes to ensure alignment with architecture models, security controls, performance targets, and supportability requirements.
• Drive solution governance by defining and promoting standards and best practices for Billing services and integrations.
• Govern release and change processes, ensuring safe rollout/rollback, rigorous quality gates, and change-control compliance.
• Establish and enforce QA governance across internal and vendor teams, including test strategy with automated component testing, non-functional testing, defect management, and release sign-off criteria.
• Lead and manage vendor engineering resources, including task assignment, solution and code reviews, deliverable assessment, SLA tracking, and escalation governance.
• Collaborate with cross functional teams such as demand managers, project managers, QA managers to ensure timely project deliverables and operational readiness.
• Ensure all Billing services adhere to StarHub’s security and audit compliance requirements.
• Produce high-quality technical documentation and mentor junior engineers to uplift overall engineering capability.

Requirements:

• Degree in Computer Science, IT, computer engineering fields or related fields or equivalent experience.
• Minimum 7 years of IT experience in systems analysis, DevOps, Cloud or Operational support within telecommunications environments.
• Hands-on experience in Quality assurance in area of automated component testing.
• Hands-on Experience with any telco billing system and mediation system will be added advantage.
• Knowledge and experience in Telco BSS/OSS considered an advantage
• Demonstrated experience in technical solution review, enforcing engineering standards, and driving solution governance.
• Demonstrated leadership in managing or governing vendor teams ensuring SLA compliance, quality deliverables, and effective escalation handling.
• Excellent analytical and problem-solving skills with strong attention to detail and ability to troubleshoot complex issues.
• Strong communication and stakeholder-management skills, capable of bridging technical and business perspectives effectively.
• Familiarity with Agile/DevOps methodologies, CI/CD pipelines, cloud infrastructure, and REST/SOAP APIs will be added advantage
• Willingness to provide after office hour support as part of the operational needs.