Software Quality & Support Engineer

We are a software consulting firm delivering enterprise solutions to government agencies and commercial clients. We are looking for a Software Quality & Support Engineer to join our Singapore team.

We are seeking exceptionally smart and resourceful individuals with strong analytical, communication, and problem-solving skills. In this role, you will be responsible for both ensuring software quality before release through comprehensive testing and providing application support after deployment by investigating and resolving production issues.

This role combines Quality Assurance (QA) and Application Support Engineering, ensuring our software is thoroughly tested before release while maintaining the reliability, stability, and performance of production systems. You will work closely with developers, business analysts, project managers, and clients throughout the entire software development lifecycle.

You should be able to learn quickly, work independently, and proactively solve problems in unfamiliar situations.

Responsibilities

• Review business requirements, functional specifications, and technical design documents to ensure completeness and testability.
• Create comprehensive test plans, test cases, and test scenarios.
• Perform manual testing for web and mobile applications.
• Execute functional, integration, regression, system, and user acceptance testing.
• Identify, document, track, and verify software defects using issue-tracking tools.
• Validate bug fixes through regression testing before production release.
• Support and maintain automated test scripts using tools such as Selenium, Playwright, or similar frameworks.
• Prepare and maintain testing documentation, user guides, release notes, operational procedures, and support documentation.
• Investigate, troubleshoot, and resolve application issues reported by users and clients.
• Monitor production systems and provide timely application support to minimize service disruptions.
• Perform root cause analysis for production incidents and recommend preventive solutions.
• Coordinate application deployments, production releases, hotfixes, and system maintenance activities.
• Collaborate closely with software engineers, business analysts, project managers, DevOps engineers, and clients to ensure successful project delivery.
• Participate throughout the full Software Development Lifecycle (SDLC), from requirements gathering through deployment and post-production support.

Requirements

• Singapore Citizen or Singapore Permanent Resident.
• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 3 years of experience in Software Quality Assurance, Application Support, Software Engineering, or similar technical roles.
• Strong experience in manual testing, including test planning, test case design, execution, and defect management.
• Experience with software defect tracking tools.
• Exposure to test automation using Selenium, Playwright, or equivalent frameworks.
• Experience performing regression testing and validating software fixes.
• Experience supporting production applications and troubleshooting live system issues.
• Strong analytical and problem-solving skills with the ability to perform root cause analysis.
• Good understanding of Software Development Lifecycle (SDLC) and Agile methodologies.
• Knowledge of web applications, REST APIs, databases, and client-server architecture.
• Excellent documentation skills with strong attention to detail.
• Strong verbal and written communication skills in English.
• Comfortable communicating with clients and stakeholders.
• Self-motivated, resourceful, and able to work independently as well as collaboratively in a team environment.

Nice to Have:

• Experience working in an IT consulting or software services company.
• Experience supporting enterprise a