Network Operations Engineer

About Us

At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.

As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems.

You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement.

Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.

Join us and help shape the future of technology across APAC.

Requirements:

• Understand the process and practices related to Support Templates and Standard Operating Procedures.
• Take lead and drive critical incidents with team and vendors to reduce resolution time or provide workaround.
• Extensive professional experience focused on Cisco products, with a strong proficiency in at least two additional products such as Aruba, Fortinet, or Palo Alto, providing an extra advantage.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Effectively handle complex network and security production issues adeptly, offering swift workarounds or resolutions by identifying and isolating faulty paths to minimize customer impact. Collaborate with principal vendors, partners, and customers to deliver a permanent resolution within the specified timelines.
• Have expertise in conducting vulnerability assessments, recognizing affected products according to principal advisories, and implementing prompt solutions or workarounds to address the vulnerabilities.
• Working in 24/7 operations center and standby role for after office hours support on monthly rotational basis. Able to assist primary standby engineers
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery.
• Undertake escalation for Enterprise Networking related matters from level 1/2 helpdesk engineers, perform level 2/3 troubleshooting as well as hardware field replacement works for customers.
• Responsible for maintain/updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for working and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you.
• Have good understanding on Service now ticketing tools & reporting and able to create knowledge base articles for complex Network related issues.
• Able to create SOP (standard operating procedure) documents for Network Patching/troubleshooting activities.
• Must possess good written/documentation and verbal communication skills and the ability to modify and update customer network diagrams and documents as needed.
• Comprehensive knowledge of the ITIL processes within the support center and create detailed change plans for network activities.
• Experience working in a team within a complex and fast-paced environment.
• Excellent problem-solving skills with the ability to focus on the salient facts to resolve an issue.
• Mentor L1/2 team members on technical issues.

Requirements:

• Preferred professional certification such as CCNP or ACCP, or