Lead Client Partner - Vice President - English

Lead Client PartnerReady to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of lead Client Partner - Vice President - English This role is responsible for driving growth for a portfolio of clients and acts as the CEO for their account. The role must develop deep internal and external relationships and have the industry domain and business acumen to effectively partner with our clients executive teams. The role may manage a sales team in addition to owning a $50 M+ portfolio. Responsibilities: - Responsible driving growth within a global or regional portfolio of >$30 M through partnership with enterprise sales and mining of existing relationships; - identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services - Build vision for portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans for key/strategic accounts. - Leads account planning and account strategy. - Understands the levers that impact P&L and contract or change management to drive improved account performance. - Understands how to set up operational processes and approaches that help optimize account management including an overall client engagement strategy. - Actively involved in industry associations and forums - Owns the P&L for the account (in collaboration with Operations) - Develops meaningful internal/external relationships with C-suite leaders across organizations. - Drive thought leadership conversations - Builds reputation as a trusted advisor with CXO & Business Leaders by developing a nuanced understanding of clients strategic goals/pain points/market opportunities; - and shares creative ideas and new value propositions regularly. - Responsible for Client Satisfaction and NPS - Determines and orchestrates the needed flying formation to support the account - Acts as a consultant to clients in the area of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to Board and C level executives. - Understands how to lead Digital and Data-Tech- AI as the tip of the spear with clients (not just traditional IO/BPO). - Qualifies deals for subsequent deal pursuits - Drives sales teams' performance using sales planning tools processes and metrics. - Provides thought-leadership and direction - Facilitates the commercial details and negotiation of an opportunity such that both parties are satisfied with the value gained. - Understands how to construct Genpacts Impact Commercial Models that align with client's business drivers and objectives. - Understand how to navigate political landscape at client and