Operations Manager

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It's why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It's why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it's why our business strategy centers on making journalism so good that it's worth paying for.

The New York Times Licensing Division is the primary content licensing unit of The New York Times. We are seeking an Operations Manager for the APAC region to assist with management of the day-to-day operations of the sales team including contract administration, billing, reporting, project management, and special projects.

The Global Sales Operations team is the cornerstone of the sales operation, providing key support that focuses on a more effective and efficient sales process enabling the sales associates to focus on revenue generation.

Reporting to the Senior Manager, Global Operations, the operations manager must have experience working in a fast-paced, multi-faceted environment, be highly organized, have the ability to work on multiple projects at the same time and be able to interact well with all levels of the organization. They will play an indispensable team role in defining and expanding relationships with large and small media and non-media clients across the licensing and B2B subscription business for the APAC region.

The role can be based in Hong Kong, Japan, Singapore or South Korea. The location will be discussed with the recruiter at the beginning of the process.

Responsibilities:

• Manage day-to-day operations of the APAC team including contract administration, billing, collections, reporting, project management, lead generation and special projects
• Support International Sales team with key strategic and operational initiatives within Licensing and B2B subscriptions that drive revenue growth
• Manage CRM and financial data platforms ensuring that they continue to work optimally for sales including but not limited to managing lead generation, ensuring accurate data, contract management and reporting for Licensing and B2B subscriptions
• Manage sales data, perform data validation and cleansing to help sales leaders make better data-driven decisions
• Act as the primary operational liaison between the APAC sales team and collaborate with intra-company colleagues (Legal, Finance, Tech) to resolve bottlenecks caused by time zone differences
• Monitor and audit client usage reports to ensure compliance with licensing and B2B subscription terms
• Facilitate the delivery of content assets and troubleshooting technical feed issues for both B2B and licensing partners
• Manage the contract creation and execution process using approved boilerplates
• Manage sales reports and data from clients and key vendors as needed
• Assist and participate in other operational projects/initiatives as needed for the business
• An understanding of our values of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Qualifications:

• Bachelors degree and/or 5+ years relevant experience
• Data-driven, with great attention to detail.
• General familiarity with Salesforce, MS Office, professional use of AI tools and other sales/admin related tools
• A passion for advancing The Times's mission to seek the truth and help people understand the world
• An innovative entrepreneurial spirit
• The ability to build and maintain relationships at all levels across the organization
• An ability to work autonomously and manage stakeholders across multiple time zones, working collaboratively with colleagues across the regions.
• Excellent verbal, written and interpersonal communication skills.
• Proficiency in