Fulfilment Planner

About Cyrus Technology

Cyrus Technology (S) Pte Ltd promotes a customer-focused culture centered on collaboration, innovation, and excellence. Specializing in high-precision manufacturing of polymeric parts, we deliver tailored solutions that meet the highest standards of quality. Our proactive, supportive environment encourages ownership, problem-solving, and continuous learning, fostering a culture of accountability, integrity, and teamwork that helps us thrive in a competitive global market.

Fulfilment - Planner Job Description

We are looking for an organised and detail-oriented Fulfillment Planner to join our manufacturing team. In this role, you will manThe Fulfillment Planner plays a critical role in ensuring timely and efficient delivery of products by coordinating inventory, supply chain operations, and order fulfillment processes. This position involves close collaboration with procurement, logistics, and warehouse teams to optimize stock levels, minimize delays, and meet customer demand. The ideal candidate combines analytical precision with proactive problem-solving to maintain high service levels and streamline fulfillment workflowsage order placement, processing and ensuring accurate and timely order fulfillment. You will oversee demand and supply commitments, coordinate with internal teams and serve as the main point of contact for customers.

Key Responsibilities:

1. Stakeholder Relations

• Coordinate and manage customer purchase order requirements, ensuring timely delivery of goods.
• Act as the main point of contact for customers, managing their accounts, driving shipment/revenue, and reviewing raw material requirements and forecasts.
• Ensure customer orders align with inventory availability and production schedules, maintaining strong communication with both internal teams and customer

2. Demand & Supply Management

• Plan, manage, and oversee demand and supply commitments, ensuring timely product availability while minimising holding costs.
• Analyse customer orders, forecasts, and inventory levels to determine raw material and component needs for production.
• Work with procurement team to ensure the timely delivery of materials and components, adjusting plans as necessary to meet production and customer requirements.
• Monitor stock levels and optimise inventory management to reduce costs and avoid delays.

3. Delivery Plan Scheduling

• Develop and maintain detailed delivery plan schedules with production that align with customer demand and production capacity.
• Coordinate with other departments, including production, quality, and engineering, to ensure smooth workflow and that customer requirements are met without disruption.
• Monitor production status and promptly resolve challenges, making adjustments to schedules as needed to fulfill customer commitments on time.

4. Database Maintenance and Process Improvement

• Implement and support new processes to meet the evolving needs of the business.
• Assist in managing product configurations and Bills of Materials (BOMs) within the Fulfillment database.
• Prepare and analyse reports to support business and department requirements, providing insights and recommendations for continuous improvement.
• Identify opportunities for enhancing supply chain efficiency, reducing costs, and improving order fulfillment accuracy.
• Maintaining accurate records, documentation, organising and managing documents in the shared drive.

5. General Responsibilities

• Perform other duties as assigned by the Fulfillment HOD.
• Maintain a high level of attention to detail while managing multiple tasks and tight deadlines.
• Foster strong teamwork and communication across internal departments and customers**.**

Requirements:

· Degree or diploma in Supply Chain Management or related field.

· Minimum of 1 year of experience in related supply chain role will be an advantage

· Proficiency in oral and written communication in English.

· Pro