Senior Technical Support Engineer - Simulation, EMEA

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Job Title: Senior Technical Support Engineer - Simulation (EMEA)

Location: Frankfurt, Germany (Hybrid)

Employment Type: Full-Time

Please note: Applications must be submitted with a CV in English.

The job

In this role, you have the opportunity to make a real difference for some of the world's leading process industry companies every day. You will join a talented team of engineers who are passionate about helping customers get the most out of AVEVA's Simulation software.

As a trusted technical advisor, you will work closely with customers to solve complex technical challenges, deliver training and consulting services and support strategic evaluations. Whether you are troubleshooting a critical issue, mentoring colleagues, or presenting at customer workshops, your expertise will directly influence customer success and satisfaction.

This is an exciting opportunity for an experienced engineer (Chemical/Process/ other related fields) who combines strong technical capabilities with a passion for problem solving, customer engagement, and continuous learning.

Key responsibilities

• Support customers in their day-to-day use of AVEVA Simulation products, including AVEVA Process Simulation, PRO/II and Dynamic Simulation, owning cases end-to-end with clear and timely communication.

• Build trusted relationships with customers by understanding their business objectives, operational challenges and requirements, proactively identifying opportunities to increase value from AVEVA solutions.

• Lead complex troubleshooting activities, reproduce and analyze software issues, identify root causes, and collaborate with Product Management and R&D teams to drive product improvements.

• Deliver customer training courses, workshops, and technical presentations both remotely and on-site across the EMEA region.

• Support software evaluations, proof-of-concept activities, and pre-sales engagements by providing technical expertise and demonstrating simulation capabilities.

• Develop and maintain technical knowledge articles, best practice guides, and customer-facing documentation to improve knowledge sharing and self-service capabilities.

• Mentor junior engineers and contribute to the ongoing development of team capabilities through coaching, knowledge transfer, and technical leadership.

• Represent AVEVA at customer meetings, user groups, conferences, seminars, and industry events. Essential requirements

• Bachelor's degree in Chemical Engineering, Process Engineering, or a related engineering discipline.

• Minimum 4 years of experience within the process industries, including process design, operations, simulation, consulting, or technical support.

• Fluent German and English, both written and verbal.

• Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues in a structured and methodical manner.

• Ability to work independently, prioritize effectively, and manage multiple activities in a dynamic environment.

• Willingness to travel regularly across Germany and the wider EMEA region. Desired skills

• Exp