Assistant Manager, Retail Operations - Singapore and Malaysia

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Sephora SEA’s omni channel business spans over 8 countries (Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore and Thailand) with 100+ stores and boasts some global flagships such as ION and Raffles City in Singapore, F88 in Kuala Lumpur and Pitt Street in Sydney. Sephora SEA is experiencing rapid growth in the region with new store openings and business channels (i.e., Click and collect and marketplace).

Assistant Manager, Retail Operations (SG MY)

As Assistant Manager, Retail Operations, SGMY, you will be pivotal in supporting the Director of Retail, SGMY, to elevate retail operational excellence, supporting our store teams to consistently exceed retail KPIs. This role is responsible for driving continuous improvement within store operations, directly impacting retail standards, customer experience, and overall performance. Key responsibilities include overseeing store operations to ensure compliance with Sephora standards, implementing loss prevention strategies, and optimizing communication between stores and HQ. The Manager, Retail Operations, ensures consistent execution of policies and processes and adherence to audit requirements across our network across Singapore and Malaysia.You will shine here if you enjoy...

Operational Excellence

• Driving operational excellence initiatives across the retail network to improve store productivity, execution consistency, and customer experience
• Partner with Store Managers and retail leadership teams to continuously improve store operational processes, workforce efficiency, and operational standards
• Monitoring operational compliance and execution standards across stores, ensuring alignment with Sephora policies, operational guidelines, and commercial priorities
• Identifying operational gaps, process inefficiencies, and business risks, and implementing solutions to improve retail effectiveness and operational agility
• Supporting simplification and optimization of retail operational processes to enable store teams to focus more time on customers and selling

Reporting, Analysis, and Business Performance

• Analyzing store operational and commercial performance trends and providing actionable insights and recommendations to retail leadership teams
• Monitoring key retail performance indicators including productivity, operational compliance, customer experience, and operational effectiveness
• Partnering with Retail Director and Store Leaders to identify opportunities that improve conversion, productivity, operational efficiency, and overall store performance
• Supporting business reviews, operational presentations, and retail performance reporting for leadership discussions and strategic decision-making

Retail Projects and Transformation

• Leading and supporting retail operational projects, including new store openings, relocations, renovations, systems implementations, and regional initiatives
• Partnering cross-functionally to ensure operational projects are delivered on time, within scope, and aligned with business objectives
• Driving change management and operational adoption for new retail initiatives, systems, tools, and ways of working
• Supporting continuous improvement initiatives that enhance operational efficiency, retail productivity, and store effectiveness
• Overseeing store maintenance planning, operational execution, and budget tracking across the retail network

Customer Experience

• Monitoring customer feedback trends and operational service standards to identify opportunities that enhance the end-to-end customer journey
• Partnering with store leadership teams to ensure operational execution supports a seamless, elevated,