Data Center & Cloud Infrastructure Engineer

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description What will you do?

• Infrastructure Management:

• Oversee the management and maintenance of the physical and virtual/cloud infrastructure, including servers, storage, network devices, power and cooling systems.
• Ensure that the data center infrastructure is secure, reliable, scalable, and meets the organization's business and operational needs.
• Plan, implement, and upgrade infrastructure to ensure it meets performance and capacity requirements.
• Work with delivery team to support day-to-day cloud operations and contribute to cloud projects.

• Team Leadership and Collaboration:

• Lead, supervise, and coordinate with other departments, including IT, network operations, security, and facilities, to ensure smooth data center operations.
• Define and enforce operational standards and best practices for data center staff.

• Capacity Planning and Optimization:

• Monitor data center performance, capacity, and usage to forecast future infrastructure needs and proactively address potential issues.
• Develop and implement strategies for optimizing the use of data center resources, including space, power, cooling, and network bandwidth.

• Project Management:

• Lead and/or collaborate on the planning and execution of various infrastructure projects, including data center builds, expansions, and migrations.
• Manage timelines, budgets, and resources to ensure successful project delivery.
• Track and report progress on key milestones, ensuring projects stay on schedule and within budget.

• Security and Compliance:

• Ensure the data centre and cloud operations meets industry standards and complies with relevant security, regulatory, and environmental requirements.
• Implement physical security measures and work with security teams to ensure data integrity and access control.
• Develop disaster recovery and business continuity plans for data center operations.

• Troubleshooting and Incident Management:

• Oversee troubleshooting efforts and ensure quick resolution of any infrastructure issues or outages.
• Develop and maintain incident response procedures to minimize downtime and ensure recovery objectives are met.
• Maintain root cause analysis and continuous improvement processes for infrastructure incidents.

• Cost Management:

• Oversee the budget for data center infrastructure, identifying opportunities for cost reduction while ensuring system performance and reliability.
• Negotiate contracts with vendors and manage relationships with service providers.

• Documentation and Reporting:

• Maintain up-to-date documentation for all infrastructure components and processes.
• Generate and present reports on infrastructure health, performance metrics, and project status to senior leadership.
• Ensure accurate asset tracking and reporting for all infrastructure components.

• Health and Safety:

• Ensure that the data center complies with safety regulations and that all staff are trained in safety protocols.
• Ensure proper maintenance of fire suppression systems and environmental monitoring devices.

Qualifications The Ideal Candidate Should Possess:

• Certification in data center operations, such as Data Center Management Professional (DCMP), Certified Data Centre Professional (CDCP), or similar.
• Experience with automation tools and scripting (e.g., Ansible, Python, PowerShell).
• Familiarity with cloud infrastructure and hybrid cloud environments.
• Knowledge and experience of disaster recovery planning and business continuity management.
• Knowledge of ITSM/ITIL.
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