Deal Velocity Specialist (12 Months Contract)

The Deal Velocity Specialist is the operational backbone of the Asia Markets Legal GTM team. This person owns the end-to-end coordination of trials, order forms, contract processing, and post-sale issue resolution , acting as the single point of contact between the field sales team and all internal backend functions including CS, Ops & Tech , Deal Support, Finance, and Segments .

This is an active deal execution role that positively impacts pipeline momentum and customer experience at the most critical stages of the sales cycle. The person in this role is expected to own problems through to resolution, not route them.

About the role:

In this opportunity as Deal Velocity Specialist , you will be focusing on:

• Trial Setup & Coordination - Support end-to-end trial setup for all Asia Markets Legal prospects, targeting a 3 business-day setup SLA
• Act as the central project manager for all trial instances, coordinating access creation, provisioning, and onboarding with CS, O ps & T ech , Deal Support, Finance, and Segments, without routing through the BDM
• Order Form Generation & Deal Execution - BDMs retain primary ownership of order form generation in GSI. The Deal Velocity Specialist steps in to own resolution when a BDM encounters a defined friction point
• For complex or multi-product OFs where internal coordination across Segments , Finance, Legal, or back-office teams is required, the Deal Velocity Specialist may aid in the OF process on behalf of the BDM , at the BDM's request and with VP visibility , to prevent deal momentum loss.
• Documentation, Process & Communication - Maintain accurate documentation of sales workflows, trial procedures, OF generation processes, and escalation paths
• Communicate trial and deal-related issues, blockers, and best practices to CE, Segments , Sales , and relevant internal teams on a regular cadence

About You

You are a fit for the role of Deal Velocity Specialist if your background includes:

• Minimum 4 years of relevant experience in a sales coordination, deal support, customer operations, or GTM execution role — ideally within a B2B SaaS, legal technology, or professional services environment
• Demonstrated experience coordinating across multiple internal teams — such as sales, finance, legal, tech, and customer support — in a fast-paced commercial environment with competing priorities
• Proficiency in Salesforce (SFDC) is mandatory
• Familiarity with trial provisioning workflows or SaaS account setup processes is a plus
• Resilient under pressure and comfortable managing ambiguity . T his role will regularly encounter broken processes, and the expectation is to own the fix, not just flag the problem

#LI-TL1

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbur