Training Coordinator

About the Role

Are you passionate about adult education and talent development? Join our dynamic team, where you will play a pivotal role in shaping the future of our industry! In this role, you will hustle between high-impact training delivery, managing industry trainers, and driving business growth. If you are eager to make a lasting impact and thrive in a fast-paced, collaborative learning environment, this is the perfect opportunity to kickstart or elevate your career.

Key Responsibilities

1. Training & Course Delivery (Daily Operations)

• Program Ownership: Serve as the Course Coordinator for ITE’s Workplace Training Centre (WTC).
• Trend Spotting: Assist in conducting environmental scans on emerging industry trends impacting current and future WSQ/non-WSQ courses.
• Trainer Management: Track and update trainer eligibility and issue official trainer confirmations.
• Cross-Functional Collaboration: Coordinate product briefing sessions for new training programs across trainers, administration, quality, and operations teams.
• Quality Assurance: Ensure top-tier service standards through periodic classroom observations and tracking performance indicators.
• Stakeholder Relations: Liaison with key accreditation awarding bodies (including SSG, MOM, and ITE) regarding accreditation, audits, and grant receivables.
• Agile Projects: Take on exciting ad-hoc duties and special projects as assigned.

2. Workshop Facilities & Technical Inventory Management

• Asset Management: Oversee the upkeep, maintenance, and tracking of workshop and training inventories.
• Contractor Collaboration: Partner with appointed maintenance contractors to schedule and oversee regular facility upgrades and repairs.
• Safety First: Drive a culture of safety by ensuring absolute compliance with workplace safety regulations and standards.
• Space Optimisation: Monitor facility usage and proactively identify smart areas for improvement or renovation.
• Event Coordination: Assist in managing facility bookings and scheduling for training and special events.

3. Growth, Sales & Marketing Support

• Market Intelligence: Support company corporate visits, sales promotions, and competitive analysis.
• Event Management: Flex your organizing skills by supporting seminars, industry events, and roadshows.
• Course Promotion: Actively advocate for and promote ASPRI-IPI courses directly to trainees.

4. Customer Experience & Service Excellence

• Frontline Engagement: Provide excellent customer support by handling enquiries from members, the public, corporate clients, associate trainers, and trainees.
• Market Insight: Assist in gathering on-the-ground market intelligence to help us stay ahead.

5. Vendor & Supplier Management

• Partner Performance: Manage and monitor the performance of outsourcing partners and vendors to ensure they meet our high standards of service

6. Quality Management

• SOP Governance: Ensure seamless compliance and monitoring of our in-house Standard Operating Procedures (SOPs).
• Regulatory Compliance: Track and monitor strict compliance with the external requirements imposed by accreditation bodies.

What We Are Looking For (Key Competencies)

• Education: Open to fresh graduates! Diploma or Degree in any relevant discipline.
• Experience & Knowledge: No prior experience required—comprehensive On-the-Job Training (OJT) will be provided to equip you for success.
• Soft Skills: Excellent interpersonal and communication skills with a natural ability to collaborate in a team.
• Mindset: Highly initiative-driven, mature, resourceful, and possesses a strong positive attitude.
• Problem Solver: Ability to work independently, handle pressure with grit, and solve problems creatively.
• Tech-Savvy: Proficient in Microsoft Office and adaptable to learning new IT applications and syste